Field Service Automation Engineer (Los Angeles, CA)

by Irma Moore | Sep 6, 2024 | Uncategorized

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is a remote position.
• Qualified candidates must currently live in the Los Angeles, CA area.
• Relocation assistance is not authorized for this position.
• This role will work Wednesday – Sunday  8:30-5:00pm
• Travel 30%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales;

marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Represent Abbott Diagnostic Division to its customer:
• Responsible for providing on-site support to ADD customers
• Support field personal and District business objective and goals
• Provide direction and develop mentoring skills to mentor
• other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
• Understand and follow Quality System by accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

• Work effectively within a diverse and dynamic team environment
• Support on call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Travel for support of other territories and training
• Providing on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible to work cross functionally to achieve customer satisfaction through direct communication
• within the local performance partnership teams (P2T).
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support including installation; Preventive Maintenance; Technical
• Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
• resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key
• performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
• forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals

Required Qualifications: 

• Bachelor’s degree or equivalent relevant experience required.
• Travel up to 30%.

Preferred Qualifications:

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.

Additional Skills:

• Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.Explore Location

Digital Project Manager

by Irma Moore | Sep 6, 2024 | Uncategorized

Eaton’s ES AMER NAS division is currently seeking a Digital Project Manager to join our Digital Sales team. This is a remote position where candidates can reside anywhere within the United States.

What you’ll do:

Position Overview: 
The digital project manager is a customer-oriented, technical professional responsible for managing the digital aspects of project orders by meeting customer specifications and timelines for product, documentation and quality. The Digital Project Manager will be heavily involved in both the technical (electrical/mechanical) details of project orders as well as effectively manage the timelines of deliverables for his/her project orders. This position will work independently on daily tasks, and as part of the field sales team; while leveraging and aligning with fellow project management teams (field services, field projects, centralized projects and customer service teams, among others) to manage documentation, commercial requirements and customer expectations for successful project execution. The goal is to create value and establish a software project management experience that differentiates Eaton from our competitors as a preferred supplier.

In this function you will: 
•    Lead managing turnkey software execution of assigned project orders to maintain customer milestone timelines and financial balance (positive and negative) for Eaton and our customers
•    Coordinate with peer Solution Architect, Application Engineer and associated sales teammates to support end user interface strategy, project scope requirements, project timelines, project changes, approvals and customer handoffs
•    Coordinate with digital proposals team to support post-order handoff by reviewing quote and relevant project documentation to facilitate clean order entry and smooth project management transition
•    Coordinate with centralized and/or field project management teams to support software order management activities such as scheduling, change orders, submittals, warranty closeout and O&Ms
•    Coordinate with manufacturing locations to align on software execution needs such as scheduling, drawing coordination, BOM verification, WT/FAT support and delivery
•    Coordinate with field services teams to align software project deliverables such drawing packages, installation, startup, commissioning/SAT and training needs
•    Organize, lead or support project calls as needed for assigned software orders with customer, sales, project management, field service, plant and product line teams
•    Serve as continuous improvement champion for the team by supporting & growing digital tool use, benchmarking & enhancing existing processes and supporting change management methodologies
•    Provide specific voice of customer feedback to appropriate product, system, solution and service business leaders – for future product development, quality, modification, customer satisfaction and other purposes
 

Qualifications:

Required (Basic) Qualifications: 
•    Bachelor’s degree from an accredited institution
•    Minimum five (5) years of field or manufacturing experience working on execution of complex projects with diverse support teams
•    Possess a valid driver’s license

Preferred Qualifications: 
•    Experience deploying turnkey software systems for the industrial market
•    Knowledge of Eaton electrical products, services and competitive offerings
•    Experience using Salesforce, SharePoint, Power Automate, Power BI, Loop and Copilot
•    Experience using Eaton business applications used by project management teams 
•    Familiarity with emerging industry trends and implications on customers such as grid optimization solutions, distribution automation, substation automation, distributed energy resources and energy storage solutions
 

Skills:

Position Criteria: 
•    Possess excellent communication skills 
•    Must be able to work in the United States without corporate sponsorship now and within the future
•    Collaborative individual who develops long-term working relationships with peers across multiple functions & teams to enhance ease of doing business
•    Ability to communicate with multiple leadership levels (executive & technical) internally and externally, and manage through long-term relationships and influence
•    Change agent for our customers/clients and drives innovation through by seeking out efficiencies & productivity enhancements through a culture of listening, learning, front line empowerment and disciplined action-taking
•    Strategic business acumen and complex problem-solving skills in a highly matrixed organization
•    Self-motivated and drive to work with internal Eaton and external (partner, client) stakeholders for client satisfaction
•    Ability to travel up to 25%
 

The compensation range for this full-time position includes base pay and target sales performance incentive.  This position has a target total compensation range of $116,250 – $170,500.

Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The application window for this position is anticipated to close on September 6, 2024.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Field Service Technician

by Irma Moore | Sep 6, 2024 | Uncategorized

What you’ll do:

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements.

In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in an on-call environment with regional responsibility.  Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment.

Basic (Required) Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
• Must possess and maintain a valid and unrestricted State Driver’s license.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• No relocation is being offered for this role.  This position is be based remotely.  All candidates considered must reside within the greater Kansas City, MO area. Active Duty Military Service member candidates are exempt from the geographical area.

Preferred Qualifications:

• Associate’s Degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor’s degree in Engineering program from an accredited institution.
• Minimum of three (3) years experience working with Power Systems, Battery Technologies and/or Electronics.
• Ability to read schematic drawings and knowledge of troubleshooting, test and repair techniques.
• Electrical Technology Certificate from an accredited institution.

Position Success Criteria:

• Must have ability and willingness to undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings.
• Ability to work with other CSEs and take directions from the lead CSE on site.
• Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances; ability to lift up to 75lbs.
• Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
• Understand how to use Oscilloscope.
• Understand how to perform phase rotation and phase alignment checks.
• Basic understanding of network functionality and sealed and wet celled battery theory and application.
• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools.
• Understand need for safety and comply with company and customer rules on safety.
• Must demonstrate proficiency on products and field processes before being dispatched to the field.
• Must provide high quality of service.
• Self-starter and motivator.
• PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
• Proven/Strong written and oral communication skills.
• Frequent travel to customer sites is required, with up to 25% of drive-time expected
• Periodically support customer needs outside immediate region within the USA #LI-LR1

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Field Application Engineer – GEM (REMOTE, Boston Metro)

by Irma Moore | Sep 6, 2024 | Uncategorized

Field Application Engineer (REMOTE, Boston Metro)

BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides premier support and services for building the world’s most critical embedded systems.

Think embedded, think QNX!

BlackBerry QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic micro-kernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems.  Global leaders such as Audi, BMW, General Electric, Cisco, and Lockheed Martin depend on QNX technology for their in-car electronics, medical devices, industrial automation systems, network routers, and other mission- or life-critical applications.

Are you the person we’re looking for?

Working as a Field Application Engineer, you will be working directly with customers as technical account owner to drive revenue through adoption of QNX software and services as part of the North American Sales team. You’ll be the key technical resource on the team, working in a pre and post sales capacity and will be responsible for owning customer technical relationships, advising customers in design decisions and representing QNX at regional events, trade shows, and webinars.

In return for your talent and enthusiasm we will provide you with an attractive compensation, commission & benefits package, flexible working model, an opportunity to work with state-of-the-art technology, and the chance to thrive in a dynamic environment, working hand in hand with talented colleagues. In short, you bring the talent and we provide the environment, tools and resources for you to build your skillset and accelerate your growth & personal development.

In this role, you will:

• Be the face of the company, acting as a liaison between customers and QNX R&D, Engineering Services, and Product Management departments
• Provide technical expertise and knowledge of QNX solutions to customers and prospects in both a pre-sale and post-sale capacity
• Support wider sales team in technical and consultative manner including analyzing customer design requirements, offering feasibility/ scope assessments to customer requests, and other activities as required
• Manage the customer’s technical requirements (through various support and engineering departments) from development phase to commercial release
• Build and maintain positive customer (technical staff) relations to encourage new development projects and appropriate upgrades
• Deliver pre-sales software development work (demos, benchmarking, high-level customer design assistance, initial environment set-up, on occasion may be asked to participate in select development relating to customer specific needs, etc.)
• Prepare and present technical material to customers either on-site or virtual, and represent BlackBerry QNX at regional trade shows, speaking engagements, webinars or in concert with our large customers
• Develop, and maintain a technical knowledge base of competitive intelligence.  Provide recommendations to Marketing and Sales on technical requirements to constantly improve and enhance customer experience

You will have:

• Experience in interfacing between customers and engineering
• Demonstrated software development, design and architecture experience with a focus on embedded system development, real-time programming, or similar low-level programming with C, Assembly, or C++
• Bachelor’s Degree in Computer Science, Electrical Engineering or similar, or equivalent meaningful experience
• Working in Linux development environments
• Strong and influential interpersonal and relationship building skills
• Industrial or Medical segment vertical market experience
• Technical experience in RTOS solutions from competitive providers such as Wind River, Green Hills, or similar vendors would be deemed an asset
• Broad general knowledge of the high-tech and the embedded industry
• Thorough knowledge and ongoing awareness of current marketing concepts and practices
• General and strategic business management, creative and visionary planning, analysis and decision-making, effective leadership, communications and customer relations skills
• Pandemic dependent- Business trips are required as needed, averaging 25% of the time

Detection Engineer

by Irma Moore | Sep 6, 2024 | Uncategorized

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

We are seeking a talented individual to play a crucial role in safeguarding our assets by bringing a level of operational rigor, innovation, and influence, not just to Security, but the wider Datavant team. This role will proactively hunt for threats, design and automate detection processes, and continuously improve our security posture. If you have scripting skills, SIEM experience, and a desire to stay ahead of cyber threats, this is your opportunity to make an impact as you will be a founding member of a team where your influence will help pave the way for success. 

You will:

• Design, implement, automate, and maintain security detection mechanisms to improve efficiency and reduce manual intervention, overhead, and repetitive processes.
• Develop and maintain custom detection rules and signatures to identify specific threats or patterns of behavior.
• Monitor and fine-tune detection systems to reduce false positives, alert fatigue, and improve accuracy.
• Collaborate with various stakeholders to ensure effective incident detection and response. 
• Provide recommendations for improving the organization’s security posture based on the detection findings. 
• Create and maintain custom scripts and automation tools to support threat hunting and detection efforts.
• Build new pipelines and workflows to accommodate new automation processes. 
• Stay up-to-date with the latest threat vectors and attack surfaces to be innovative in preventing successful malicious campaigns and protect the organization.
• Work collaboratively with engineering, legal, people and other Datavant teams.
• Be part of on-call rotation for Incident Response. 

What you will bring to the table: 

• Proficient in scripting languages and ability to implement secure coding, design practices, Git Version Control, and using release pipelines (Production).
• Proven experience in threat hunting, security detection, and incident response. 
• Have knowledge or experience in the application security landscape and best practices.
• Experience in designing and implementing a Security Orchestration, Automation, and Response (SOAR) solution.
• Experience in analyzing log data such as network traffic, endpoint events, SaaS activity (O365, Gdrive, Sharepoint, etc.), production host events, IOCs, and more to confidently identify, evaluate, and mitigate malicious activity, including automating the recommended countermeasures. 
• Deep knowledge of AWS/Azure services and management including containerization (Docker) and container orchestration (EKS, GKE, AKS) is highly desirable.
• Familiarity with SIEM solutions (Splunk) and automation tools.
• Thrive in a fast-paced autonomous environment.
• Great communication, prioritization, and project management skills. With the ability to advocate for a position while maintaining a collaborative and open-minded approach.
• Passionate about building a big business that transforms the healthcare industry.

Bonus points if:

• Relevant certifications from GIAC, Offsec, ISC2, etc are a plus.
• You can build in at least a single language (Python, etc.) and have Infrastructure as Code depth (Terraform). It is expected that you have a “git native” skillset.
• Combination of offensive/defensive skill set with the mindset to easily move between two as needed (Purple Team portfolio)
• API Management (Experience in dealing with APIs for integrations, security investigations)

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is  $131,800-$155,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.