Medical Equipment Service Technician

by Irma Moore | Oct 18, 2024 | Uncategorized

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%
 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: Virginia.

What you will do

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

What we offer

• Overtime opportunity
• Annual merit bonus, incentive, and commission plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business training/travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Service training and coaching program
• Tuition assistance after one year of service
• Opportunities for advancement 

What you will need to be successful

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.
• *Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement. 
• #LI-DC

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  46461

Job Category:  Service/Technical Services

Location:  

Fredericksburg, VA, US, 22404

Workplace Type:  Remote

Nearest Major Market: Washington DC
Job Segment: Medical Equipment, Technical Support Engineer, Plumbing, HVAC, Medical Technologist, Healthcare, Engineering, Manufacturing, Operations

Coding Auditor, Outpatient Facility and Professional Services

by Irma Moore | Oct 18, 2024 | Uncategorized

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Outpatient Coding Compliance Auditor conducts audits of outpatient facility services and outpatient professional services to validate the integrity of ICD-10-CM, CPT, HCPCS, professional Evaluation and Management levels, and modifiers assigned for all specialties and chart types, as well as facility Evaluation and Management codes for the Emergency Department including thorough knowledge of American College of Emergency Physician (ACEP) Facility guidelines or similar. The Auditor validates assigned codes for accuracy based on medical record documentation and established ICD-10-CM, CPT-4, and related official coding guidelines. Audits include reviewing code assignments to validate consistency with relevant laws, regulations, coding, and billing standards, and communicating relevant citations to the coder. The auditor analyzes audit results to identify patterns and trends.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Perform coding compliance and quality audits in support of Optum Insight Provider’s Compliance Program and client expectations 
• Analyze and interpret documentation from medical records 
• Clearly document audit findings and calculate billing error rates 
• Provide feedback and education as appropriate depending on findings 
• Articulate audit findings appropriate to the audience 
• Prepare written audit analysis and summary reports, including corrective action necessary to mitigate risk 
• Conduct ad hoc coding and billing audits as requested 
• Assist client organization with internal or external Compliance reviews 
• Audit vendor coders and auditors, including offshore staff 
• Stay abreast of relevant coding and billing guidelines 
• Research, develop and present education to coders based on individual and team audit analysis 
• Conduct auditor peer review audits as requested 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified Professional Coder (CPC), Certified Outpatient Coder (COC), Certified Coding Specialist (CCS),  Certified Coding Specialist-Physician Based (CCS-P), Registered Health Information Technician (RHIT), or Registered Health Information Administer (RHIA)
• 5+ years Outpatient Facility Coding Experience, including ICD-10-CM, CPT, HCPCS, modifiers and thorough knowledge of American College of Emergency Physician (ACEP) Facility guidelines or similar 
• 5+ years Outpatient Professional Coding Experience, including ICD-10-CM, CPT, professional Evaluation and Management, and modifiers

Preferred Qualifications:

• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or Certified Professional Medical Auditor (CPMA)
• 5+ years of Outpatient Facility and/or Professional Services audit experience, including outpatient surgery 
• Extensive experience with various documentation and Electronic Medical Records 
• Extensive experience in all Outpatient chart types including outpatient surgery, observation, emergency department, and ancillary services
• Expert knowledge of NCCI/OCE billing edits as it relates to outpatient facility and/or professional services coding and billing 
• Industry knowledge of Medicare regulations and payment policies, including OPPS 
• Proficient in computer applications such as Microsoft Excel, Teams, PowerPoint, Word, and Outlook 
• Demonstrated professional communication skills, oral and written 
• Proven ability to manage time efficiently and follow through on duties to completion 
• Proven ability to prioritize multiple assignments and multiple spreadsheets, documents, and reports

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Research Analyst-Higher Education Practice Area

by Irma Moore | Oct 18, 2024 | Uncategorized

This is a mid-level research position. This position will report to the practice area specific Senior Director.
 
As a Research Analyst on the generalist research team, you will work on a wide and complex range of research topics. Common project types include new academic program market analyses, best practices reports, environmental scans, and competitive benchmarking analyses. The Research Analyst executes projects independently under the guidance of Research Directors and other senior research staff. In addition, Research Analysts serve as project leads for junior researchers and will have the opportunity to contribute to Hanover’s proprietary online library of reports and research briefs on key topics in higher education, as well as to the development of thought leadership pieces such as trends reports and presentations that are distributed to higher education leaders globally.

Responsibilities

• Conduct secondary research with minimal oversight to address research questions related to key topics in Higher Education
• Analyze and synthesize complex research requests, drawing on publicly available data, secondary source materials, surveys, and other primary sources, to:
  • Draw key insights from the literature and relevant content
  • Tell a story with compelling, related insights
  • Make actionable recommendations to decision-makers
• Write client-ready reports and create other types of deliverables (e.g., presentations, infographics, data supplements) to communicate findings to different audiences (e.g., senior higher education administrators and board members, faculty members, community members)
  • Employ a broad range of graphics to represent insights and trends
  • Incorporate additional content when existing material is insufficient
  • Identify actionable implications from analysis and make specific recommendations
• Take ownership over and effectively manage different phases of the project lifecycle (i.e., research, analysis and synthesis, and creating a polished deliverable)
  • Suggest thoughtful solutions for overcoming project challenges
  • Adjust research strategy to meet project goals when necessary
  • Craft research methodology with limited background details, if necessary
  • Identify and act on opportunities to extend analysis beyond the basic requirements of the request
• Support the work of junior researchers by providing guidance on project scope, resource selection, and report content/structure.
  • Edit and revise the work of others when needed
• May balance more than one project simultaneously by serving as a Project Lead on a project in addition to own project

Qualifications

Attributes

• Self-motivated
• Ability to work quickly and independently
• Detail-oriented
• Ability to take ownership of projects from the beginning (i.e., developing a research strategy) to middle (i.e., conducting research) to end (i.e., creating a polished deliverable)
• Thrives in a fast-paced environment
• Able to meet deadlines
• Intellectually curious
• Interested in assuming increasing levels of responsibility
• Motivated to tackle complex, often unfamiliar research requests
• Ability to pick up new quantitative skills and market research methodologies and apply them in new contexts
• Passion for Higher Education topics and helping Hanover’s Higher Education clients make important, research-driven decisions

Skills & Experience
Required

• Experience conducting research, preferably market research or social science research, in a professional or academic setting and the ability to:
  • Strategize
  • Think creatively
  • Problem-solve or course-correct
• Excellent written and verbal communication skills
• Proven ability to closely proofread/self-edit own work
• Ability to succinctly and effectively synthesize content and pull out key insights
• High comfort level with Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook)

 Preferred

• Familiarity with higher education and higher education databases (e.g., IPEDS)
• Experience writing for business/non-academic audiences
• Familiarity with survey, qualitative, and/or quantitative research methodologies

Education Requirement
A master’s or doctorate degree in English, Economics, Journalism, History, Philosophy, Political Science, Psychology, Sociology or a related discipline is preferred, though candidates with relevant experience without a graduate degree or who hold other degrees will be considered.
 
Experience Requirement
3-5 years of full-time work experience conducting market research or social science research or professional writing. Applied market research experience and/or experience in an undergraduate or graduate research role (e.g., institutional research, assessment) is preferred.

Location 

USA Remote  

Office is located in Arlington, VA 
#Remote #LI-Remote  

Benefits 

• Starting at 18+ days Paid Time Off 
• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays 

• 401(K) employer matching program 
• Comprehensive health and dental benefits package 
• Health and wellness packages with discounts to local gym 
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA 
• Community service opportunities 
• Unlimited snacks and beverages 

Compensation  

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair.  The compensation range for this role at the company is $52,370- $75,940. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range is determined by the role and the market.  

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more. 

 
How to Apply 
If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume, and a relevant professional writing sample (consisting of no more than 8 pages on an education or business related topic preferably).

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.    

Software Business Analyst I, Remote, Soft-Pak

by Irma Moore | Oct 18, 2024 | Uncategorized

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, “Improving Lives,” drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group – Soft-Pak

Location:  San Diego, CA; Remote working West Coast hours = 8am–5pm PT

Reports to: Software Business Analyst Supervisor

Department:  Support Services

POSITION SUMMARY:

The Software Business Analyst I will provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Provide assistance to customers on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
• Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
• Communicate with other Soft-Pak staff on responding expeditiously to the customer’s questions or problems to maintain the highest level of customer satisfaction.
• Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.
• Achieve departmental performance objectives for service level and customer satisfaction.
• Participate in annual users’ meetings and other training sessions.
• Minimal 10% travel to Soft-Pak user conference every 18 months and possible travel to Waste Expo.

JOB SPECIFICATIONS:

• Bachelor’s Degree or equivalent experience is required. 
• Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred.
• Excellent Customer Service and communication skills.
• Must have a general knowledge of Microsoft Excel.
• Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.

DOVER COMPETENCIES:

Customer Impact

Self-Awareness and Personal Development

Winning the Right Way

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

Analyst, Marketing Analytics

by Irma Moore | Oct 18, 2024 | Uncategorized

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Description Summary

In this position, the analyst will have the opportunity to make a significant impact through the discovery, development, and execution of leading-edge analytics that answer important business questions. Additionally, this position will be able to produce exploratory analysis, reporting, and visualizations to serve the dual purpose of driving decision making and delivering fact-based actionable recommendations. The analyst will collaborate with key business partners for the purpose of identifying and delivering robust reporting and analytics capabilities to drive improved business performance. The analyst is viewed as a subject matter expert in the business area’s data and is responsible for optimizing core metrics, running and establishing new analytic operations, participating in cross-departmental projects, solving complex business problems, analyzing large datasets and extracting insights.  This position will work within our Auto and Home insurance program but will also have the ability to flex into additional business unit support.

Job Responsibilities:

Business Domain Analysis:

• Utilizes subject matter expert knowledge in specific business domain(s) and industry to:
• Support, optimize, and develop new analytics processes.
• Provide data driven insights impacting the specific business domain(s) through coherent reports and visualizations.
• Help shape the analytic solutions for the specific business domain(s).
• Help the business achieve its objectives and key results.
• Support the core metrics and key performance indicators for specific business domain(s), leading and lagging indicators, forecasts, and related historical performance
• Solve complex business domain problems; takes a new perspective using existing solutions. and approaches changes with flexibility.
• Act as a resource for colleagues with less experience; participates in and may lead small cross-departmental projects with manageable risks and resource requirements.

Data Modeling, Reporting, and Business Intelligence:

• Subject matter expert in understanding of the relationships in specific business domain(s) data sets and how it changes and trends over time and the key business drivers; uses this understanding to accomplish own work.
• Collect, manipulate, and analyze complex datasets pertaining to specific business domain(s); utilizes standard formulas, methods, and BI tools common in the industry and relevant to the current data in all phases (collection, analysis, reporting).
• Helps set direction, updates, and modifies reporting on core metrics and key performance indicators for specific business domain(s). Utilizes BI/Reporting tools to explore data and produce outputs.
• Solves problems that impact complex situations; analyses possible solutions using technical experience, judgment, and precedents within level of authority.
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines, best practices, and policies to meet deadlines.
• Collaborates with analytics engineering teams to setup data pipelines and deploy analytics solutions

Business Data Communications:

• Explains difficult or sensitive information; works to build consensus and influence. Contributes to change initiatives by suggesting ways to clarify ambiguity.
• Prepares presentations, reports, or visualizations and presents this information to various cross-departmental teams, while tailoring the presentation and insights to a level appropriate for the audience.
• Adapts to new situations such as teams, projects, or work processes.
• Champions relevant data to appropriate users in an organization and monitor the published data sources for usage/relevance/quality feedback. Works as part of a team dedicated to maintaining and enhancing the overall usefulness, integrity, and security of data across the enterprise.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in mathematics, economics, computer science, information management,  statistics, or related field, or equivalent combination of education and/or related professional work experience
• 5+ years’ data analytics and reporting experience
• Business Domain Skills. Examples of this are:
  • Ability to gain in-depth understanding of company products and services, awareness of the competition, and knowledge of factors that differentiate TruStage in the market
  • Strong understanding of applicable business concepts, metrics, processes, and systems for business domain(s)
  • Ability to independently manage multiple priorities in a time sensitive, production environment
  • Awareness of leading practices and how own area integrates with others
• Data Skills.  Examples of this are:
  • Skilled in data mining technologies such as: Alteryx, R, Python, SQL, SAS  
  • Ability to interpret data models in conjunction with exploratory analysis of a database
• Data Knowledge.  Examples of this are:
  • In-depth knowledge of key data within a specific data domain and or business unit, SME knowledge on one or more source systems        
  • Ability to start connecting multiple lines of business and or data domains across the enterprise
  • Ability to tutor individuals within the department on specific data domains / businesses
• Data Modeling.  Examples of this are:
  • Knowledge of the logical and physical data model currently leveraged by a specific business unit and data storage tools such as Snowflake and SQL Server.
  • Ability to translate complex business requirements into model relationships
• Reporting & BI.  Examples of this are:
  • Skilled in BI applications such as PowerBI and Tableau
  • Ability to construct dynamic reports / scorecards vs static reports
  • Ability to represent relevant data within comprehensive visuals
  • Ability to incorporate aesthetic principles into report / scorecard development
• Communications.  Examples of this are:
  • Ability to communicate analytics in layperson’s terms
  • Capable of leading development of presentation logic
  • Strong presentation skills
  • Ability to communicate (verbally and in writing) with internal and external teams regarding tasks and assignments
• Experience with Marketing Analytics preferred

#LI-SW

#LI-Remote

If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:$86,300.00 – $129,400.00

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.