Accountabilities in this Role:
The Customer Care Specialist is responsible for performing all tasks relative to translating the customer’s information, including, but not limited to, demographics, product information, and order information.
- Process customer order(s)
- Identifying information off of electronic faxes and entering the information into the system
- Makes decisions on document interpretation
- Enters accurate information into the system
- Meets performance and service level goals outlined by the department
- Detail Oriented data entry role
Qualifications:
- High school diploma required
- 2-4 years experience preferred
- Prior computer experience using Microsoft Office systems required
- Customer service experience preferred
- Previous Fax experience preferred
- Medical background/Medical terminologies preferred
- Phone experience preferred
What is expected of you and others at this level:
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado
Anticipated salary range: $15.00 – 18.75
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD