- Handles day-to-day VMware vSphere operational tasks including but not limited to:
- Performance analysis of overall system health
- Disk and Network management, configuration, and troubleshooting
- Apply software updates and deploy new systems
- Troubleshooting performance or configuration issues on virtualization platform hardware
- Perform root cause analysis for issues / provide workarounds to ensure business continuity
- Troubleshooting performance or configuration issues on VDI platform hardware
- Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
- Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
- Create and maintain client technical documentation
