About Our Company
M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern professional woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of dressing for work—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.
Who are we?
We’re a group of go-getters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.
About this role:
The Virtual Stylist is responsible for driving sales through our styling text channel by creating lookbooks and sending personalized product recommendations to clients based on their survey results and requests. They will assess a client’s needs and build strong relationships to provide the highest levels of customer experience. They will nurture new styling leads as well as manage previous clients through requests and proactive clienteling and follow-up. This is a sales-first role, and the ideal candidate is someone who enjoys strategizing around how to hit their sales targets.
What will you do?
Foster new styling leads and drive sales through our virtual styling texting channelInteract with customers in real-time through our stylist texting channel, creating lookbooks and sending personalized product recommendationsIdentify strong clients from new styling leads, building trust and demonstrating expertise in both the product and your styling abilities
Be a stylist; ask the right questions, assess clients’ needs, and suggest and style products based on their surveys, requests, and feedback
Be a salesperson; understand your sales performance and metrics, striving to maximize sales targets
Consistently strive to provide the ultimate shopping experience through customer communications and follow-ups
Clientele all customers by developing a strong post-order follow-up and drive returning revenue by pathing customers to their best shopping experience (stylist assisted or ecomm)
Stay up to date on our merchandise, events, promotions, policies, and services
Differentiate M.M.’s level of service from other clothing companies through compassion & empathy
Manage a dynamic book of business and clientele customers to drive repeat business
Manage requests and communications from returning clients by sending product picks and lookbooks
Drive returning customer engagement & loyalty through proactive outreach
Strategically segment customers to send targeted messages, for example following up with unconverted clients to drive otherwise lost revenue and/or increase order frequency
Support our Virtual Appointment channel and clienteling efforts by gathering information and creating strong notes for each customer
What skills do you have?
Demonstrated sales and customer service experience preferably in an omnichannel role
Experience with Shopify & POS preferred
Proficient in web and computer applications & able to pick up new systems quickly
You are comfortable working with sales targets and thinking strategically about driving revenue
You have excellent written and verbal communication skills. You are comfortable interacting with customers via text, email, over the phone, or Zoom
You enjoy styling our customers and discovering new ways to make their life easier
You have a strong knowledge of fashion and styling concepts and can make educated product recommendations based on customer preferences, size, body shape, etc.
You are a problem solver. You aren’t afraid to take initiative and propose solutions
You’re a self-starter and comfortable working independently
You can connect, feel empathy for, and interact easily with those around you
You are extremely detail-oriented, accurate, and thorough, anticipating the needs of others (including customers and colleagues)
You are a quick learner and flexible; you understand that no two days are the same on a fast-growing team
You have a positive, can-do attitude! (Nothing is above or below you)