Do you love pets? Would you be excited about helping support thousands of Veterinarians while working from home? Then, help us reimagine the pet care experience at VCA Animal Hospitals.
As a VCA Scribe, you will be dedicated to helping VCA Veterinarians across the country increase the amount of time they’re able to spend with our valued clients and patients (pets) by decreasing the burden of administrative tasks and increasing the time spent on medicine. Your efforts will result in more pets getting the medical care they need and deserve. In essence, the VCA Scribe is an extension of our hospital teams.
Scribe Specialists work remotely, from home, and are provided necessary technology tools (laptop, etc.) to conduct their job duties. Part-time and full-time openings are available, and the opportunity is open to certified Veterinary Technicians, experienced Veterinary Assistants and/or students currently completing Veterinary School.
Responsibilities for the Scribe include:
- Access and listen to audio recordings of Veterinarians, which are recorded live during the Doctors’ examination of patients, using the VCA Scriber technology tool.
- Summarize key points into a succinct, clear, medical record by creating the medical record directly into VCA’s “WOOFware” software, for review and approval / sign off by the Veterinarian.
- Receive and respond to feedback / coaching on how to best summarize key points into a succinct, clear medical record using available tools.
ESSENTIAL RESPONSIBILITIES AND TASKS
- Access recordings of Veterinarians and summarize recordings into a clear, high-quality, succinct medical record in VCA’s WOOFware system.
- Collaborate with team leaders and members to identify opportunities for process improvements and for additional support the team could provide to our Veterinarians / hospital teams.
- Participate in ongoing team meetings and trainings.
- Work with team leaders and trainers to continually improve, based on Doctor and team leaders’ feedback.
EDUCATION/EXPERIENCE
- High School diploma
- At least one year of experience as a certified Technician or Veterinary Assistant OR At least two years’ experience in a Veterinary hospital in an administrative role OR Must be enrolled in Veterinary School
- Proficient with medical terminology and components of quality medical record keeping
Preferred
- Associates or Bachelor’s degree
- More than 18 months of Technician experience in a veterinary hospital OR More than 2 years’ experience in a veterinary hospital in an administrative role
- If you’re a Technician, a Technician certification / license
PREFERRED SKILLS AND QUALIFICATIONS
- Passion for pets and pet healthcare, and a strong desire to support Doctors in their efforts to provide high-quality patient care
- Knowledge of veterinary medical terminology (including basic anatomy, medical tests, and common medications).
- Familiarity with veterinary hospital operations
- Strong attention to detail; Ability to summarize information succinctly in a clear manner that others can understand
- Willingness to learn
- Typing proficiency (approximately 45 words / minute) and ability to self-proofread to limit typos and spelling / grammar mistakes
- Strong written and verbal communication skills
- Proficient in English
- Comfort learning and working with basic software systems
- Ability to problem solve under pressure
- Ability to communicate and interact professionally with peers, team management, and Veterinarians
- Comfortable working independently, ability to work remotely from home in a face-paced working environment; ability to self-manage and keep yourself accountable and productive
CORE COMPETENCIES
- Self-discipline; ability to work independently
- Summarizing / Strong written communication
- Strong verbal communication and teamwork skills
- Typing proficiency
- Ability to self-manage and work independently
- High ethical standards
- Strong attention to detail
Additional Information
[Required for CA, NY, WA, CO only]: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $18.70 – $26.40 / Hour. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.
