Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The hourly range for this role is $31.25 – $36.05 per hour, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!
As a Trading Operations Associate, you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience.
The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.
Responsibilities
- Reaction and management of internal and 3rd Party incident for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
- Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate
- Maintain a ‘Customer First’ continuous improvement mindset. Collaborating internally and externally to improve the Sportsbook product. Ensuring strong 3rd Party relationships as part of this.
- Accurate and timely Settlement of markets across the Sportsbook.
- Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimised each day.
- Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
Experience and Skills
- Bachelor’s Degree or equivalent
- Candidate must be located in Central/West Coast time zone
- Entry Level Position, 0 – 2 years of experience
- In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial.
- The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
- Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
- Excellent time management, good attention to detail and the ability to prioritise effectively.
- Competitive and highly motivated with a ‘can do’ attitude. Ability to use own initiative.
- Excellent communications skills and an outgoing personality.
- Able to operate effectively within a team and as an individual.
- Consistently Excellent under pressure and able to work to tight deadlines.
- Good organisational skills.
- Open to regular travel to events and other Fanatics offices for various offsite and team meetings.
