Total Rewards Administrator

Location: Remote (USA)

Position Status: Full-time, None-exempt, Regular

Salary Level: Starting salary for this role will be $46,000 commensurate on experience.

Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary

The Global Total Rewards Billing and Payroll Administrator is responsible for supporting the administrative responsibilities of Mercy Corps’ global Total Rewards portfolio, ensuring Mercy Corps Total Rewards meet the unique support needs of team members in 40+ global locations. The Administrator supports all compensation, benefits, and wellness programs for US-based and international expatriate staff. This individual will support the Director – Global Total Rewards by administering Total Rewards strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. This position will also support Mercy Corps’ compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of this role focuses on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model.

Essential Job Responsibilities 


  • Consistently demonstrates flexibility, resilience, and ability to maintain positive relationships and composure, even under difficult circumstances.
  • Promote Mercy Corps’ culture by promoting the development and advancement of ideas which allows for innovative approaches to problem-solving within existing policy and procedural requirements.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Demonstrate an awareness of one’s personal strengths and development needs.


  • Provide advanced level administrative support for US and Expat payroll processes.
  • Provide advanced planning support to prepare for payroll processing.
  • Contribute to Affirmative Action plan activities.


  • Financial reconciliation and processing of all benefits related invoices for approval and payment.
  • Ensures timely payment to vendors, initiates monthly financial reconciliation of benefit plan deductions by validating/correcting inaccuracies between HRIS and vendor systems.
  • Administer and support all US based and international expatriate team member benefits programs, including medical, dental, vision, life, short- and long-term disability, retirement, expatriate benefits, and voluntary benefits.
  • Provide first-level support concerning benefits to managers and employees in an effective, efficient, and engaging manner.
  • Update, maintain and or monitor benefit changes (self-service and manual) within the HRIS system.
  • Liaise or assist team members with challenges as they relate to accessing benefits vendor systems.
  • Process leaves of absence including assisting team members with questions on eligibility, track leave time, send notices, escalate complex leave questions, and coordinate payroll and disability pay processing.
  • Data collection and reporting, provide census and audit support on a quarterly and annual basis.
  • Assist HR Officers with COBRA processing and questions.
  • Process insurance enrollments and changes for all assigned benefits.
  • Process and track all workers compensation, short-term disability, and long-term disability claims.
  • Liaise between team members and provider to facilitate timely and accurate adjudication.
  • Contribute to and provide coordination and support for the annual Benefits Fair and any other benefits related events.
  • Support the annual benefit renewal process with Mercy Corps’ insurance brokers and the larger People Team.
  • Escalate team member benefit issues with Mercy Corps’ insurance vendors as needed.
  • Coordinate appropriate follow-up with department leadership.
  • Provide responses to state unemployment inquiries.

Supervisory Responsibility

The Total Rewards Administrator has no supervisory responsibility.


Reports Directly To: Director – Global Total Rewards

Works Directly With: Global Human Resources, Global Talent and other People, Strategy and Technology team members; Corporate Finance; Global Regional Directors and Teams, etc.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • Minimum of 3 years of accounting, payroll or finance administration experience; focus on human resources operations or total rewards and benefits programs is a big plus.
  • Strong IT skills including macros in Excel and working within different IT systems.
  • Strong attention to detail, analytical and problem-solving skills, excellent time management and prioritization, high level of attention to detail, sense of urgency, ability to handle interruption and switch tasks easily and effectively.
  • Advanced level administrative support.
  • Strong written and verbal communication with highly evolved interpersonal skills.
  • Demonstrated history of superior customer service, sensitivity to team members’ personal situations, and the ability to maintain confidential information.
  • Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently.
  • Ability to work independently and take initiative.
  • Ability to exercise sound judgment and maintain composure in stressful situations.
  • Proven ability to originate, maintain and audit records.
  • Familiarity with employee benefit/wellness/compensation program designs, as well as U.S. labor/benefit laws and employer compliance requirements, is highly beneficial.
  • Proven experience and intermediate skills in Microsoft Word, Excel, and Google Suites.
  • HIPAA compliance training or certification preferred.
  • Multilingual is a significant plus; especially French, Spanish or Arabic proficiency.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit superior customer service skills and work effectively with a wide variety of individuals including team members based overseas. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in United States. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.