Text & Chat Counselor

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Role: Text & Chat Counselor
Reports to: Crisis Services Manager of Digital Crisis Workers
Location: Remote
Hours: Full-time
Salary: $26.00 per hour, plus $2/shift for all hours worked between 11pm and 7 am

We are currently hiring for the 11pm-7:30 AM (Eastern Time) Shift and all schedules require at least one weekend day (Saturday or Sunday).

Overview of the role
A Text & Chat Counselor is primarily responsible for supporting LGBTQ youth on TrevorChat and TrevorText, our digital crisis intervention and suicide prevention service. Crisis worker shifts can be done from any private location with a strong, secure and reliable internet connection, including your home.

Please note: Because the Text & Chat Counselor role is mission-critical to our organization and we employ a large number of these positions, we interview for this role even when we don’t have a currently open position. Candidates who complete the interview process will be added to our Eligibility List and we will reach out to you when a position becomes available. Our Recruiters will share more details about the process during the initial phone screen and will keep in close touch throughout the interview process.
Who you are
Shift Availability of 11pm-7:30 AM (Eastern Time) with all schedules requiring at least one weekend day (Saturday or Sunday).
Resilient. You’re someone who can maintain compassion for our LGBTQ youth, and aren’t easily rattled by high-stress situations. You can thrive in a crisis care setting and know how to employ positive self-care and coping skills to keep you strong and engaged.
Empathetic. You care about the well-being of LGBTQ youth, and respect those around you regardless of race, ethnic origin, gender, age, religion, sexual orientation, gender identity and physical ability.
Organized and efficient. You know how to manage multiple cases and reports. You can communicate clearly and concisely and are able to work with minimal supervision.
Strong communicator. Crisis counseling will be done entirely in writing through our chat and text platform and most interactions with your coworkers will be over email and instant messaging. Excellent, fast, and nuanced written communication is crucial.
Self-starter. You hold yourself accountable, you embrace challenges, and you’re comfortable with ambiguity. You understand the impact of our work and that’s enough for you to do your best work at all times.
Mission and Culture Aligned: Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What you’ll do
Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
Continually grow your LGBTQ competency and awareness crisis intervention counseling to LGBTQ young people nationwide via chat and text
Successfully complete 3 weeks of mandatory training for Trevor’s digital crisis services
Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
Engage with multiple youth at once via our world class chat and text platform
Support our goal of serving 1.8 million crisis contacts by taking 2 conversations per hour
Service Hours: Digital Crisis Workers complete 32.5 hours per week of chat/text work
Interactions: Crisis worker interactions are on average at least 2.0 per hour.

A career that truly makes a difference in the lives of LGBTQ young people–every single day
Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
Flexible Spending Accounts
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
Pet insurance
Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
Online Subscription to Headspace, a digital mindfulness and meditation platform

$26 – $26 an hour