- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures and translate them into process documentation
- Support internal communications, like USCIS digital digest
- Excellent written skills in English
- Strong working knowledge of Microsoft Office Basic familiarity with the SDLC and software development
- Research, write, edit and proofread complex technical data
- Create, maintain and update manuals, procedures, specifications and other documents
- Evaluate and recommend revisions to standards and guideline’s
- Provide writing, editing and design support to other team members Ability to review technical documentation for quality assurance
- Ability to make documentation 508-compliant
- Conduct communications gap analysis to determine strengths of current approaches and identify opportunities for improvement
- Develop and maintain project-level communications processes, tools, and resources, leveraging best practices for communications across the portfolio
- Assist in the enhancement of current communications strategies
- Ensure all communications are in support of portfolio and project objectives and are consistent across delivery channels and stakeholders
