At First Advantage (FA), we are a leading global provider of technology solutions for screening, verifications, safety, and compliance related to human capital. We deliver innovative solutions and insights that help customers manage risk and hire the best talent.
Under general direction, the Triage Specialist is responsible for initiating system-wide database searches to locate and attach VRM entries to client requested employment and education verification templates. They create new entries to the database if one cannot be located. They provide initial research for employers and schools to find contact information to provide to outbound verification team. The Triage Specialist may also conduct integrated verification searches and complete verification templates with information. They also send out initial fax and email requests as directed by the VRM. Strong organization and prioritization skills, high attention to detail, effective time management and able to adhere to all Departmental procedures and Fair Credit Reporting Act regulations are all key components of this role.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Essential Duties & Responsibilities
- Researches contact information for employers and schools to support the outbound verification team.
- Matches VRM entries to templates and sends out initial fax and email requests as directed by the VRM.
- Conducts integrated verification searches and ensures all forms are filled out properly and completely, along with properly documenting notes in the proprietary database system
- The role is responsible for building and maintaining strong working relationships with multiple internal clients and communicates to all levels of management regarding the company, client information and/or general questions or concerns.
- Conducts all duties in accordance with FA policies, Fair Credit Reporting Act and any other state and federal laws.
- Other duties as assigned.
Requirements
Education:
High School diploma or equivalent required. Associates preferred.
Experience:
1+ years’ experience with verifying information, data entry, and/or research preferred.
Other Knowledge, Skills, Abilities, or Certifications:
- Excellent communication/customer service skills.
- Strong accuracy, attention to detail, and ability to work independently and/or as part of a team.
- Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
- Strong analytical and computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Planning, organizational, and time management skills – Ability to work in a fast-paced environment and meet deadlines.
Physical Requirements:
This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.
Working Environment:
100% remote/telecommute