At First Advantage (FA), we are a leading global provider of technology solutions for screening, verifications, safety, and compliance related to human capital. We deliver innovative solutions and insights that help customers manage risk and hire the best talent.
Under general direction, the Processing Specialist is responsible for processing verification requests as submitted by clients through automated systems or online forms. Responsible for paying and billing for verification requests completely and accurately. Entering data from websites into database while following discrepancy and reporting procedures. Emailing verification requests as required by the VRM or outbound team. Contacting sources via online methods by email or online contact us pages. Entering results that return via online systems into our reports. Utilizing integrated automated verification systems to review and complete verification requests. Strong organization and prioritization skills, high attention to detail, effective time management and able to adhere to all Departmental procedures and Fair Credit Reporting Act regulations are all key components of this role.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Essential Duties & Responsibilities
- Reviews shared mailbox for results and follow up opportunities.
- Emailing verification requests as required by the VRM or outbound team.
- Ordering verification requests online and entering the data from the order and various online sources into the database while following discrepancy and reporting procedures.
- Responsible for paying and billing for verification requests completely and accurately
- Utilizing integrated automated verification systems to review and complete verification requests.
- Processing verification requests as submitted by clients through automated systems or online forms.
- The role is responsible for building and maintaining strong working relationships with multiple internal clients and communicates to all levels of management regarding the company, client information and/or general questions or concerns.
- Conducts all duties in accordance with FA policies, Fair Credit Reporting Act and any other state and federal laws.
- Other duties as assigned.
Requirements
Education:
High School diploma or equivalent required. Associates preferred.
Experience:
1+ years’ experience with verifying information, data entry, and/or research preferred.
Other Knowledge, Skills, Abilities, or Certifications:
- Excellent communication/customer service skills.
- Strong accuracy, attention to detail, and ability to work independently and/or as part of a team.
- Ability to multi-task, prioritizes, self-motivate, and effectively manage work schedule.
- Strong analytical and computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Planning, organizational, and time management skills – Ability to work in a fast-paced environment and meet deadlines.
Physical Requirements:
This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.
Working Environment:
100% remote/telecommute