- Develop a deep technical understanding of Cribl Stream and our other products.
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions.
If You Got It – We Want It
- BS degree in Computer Science or similar degree, or equivalent work experience.
- 5+ years’ experience supporting enterprise customers or working hands-on with distributed systems.
- Passionate about working on complex technical issues.
- Expert-level troubleshooting & problem-solving skills, and a critical thinking.
- Excellent client-facing skills, excellent written and verbal communication skills.
- Experience with Linux, AWS, Azure, and Networking.
- You currently live in Canada or the United States
