Senior Fax Processor


Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills to create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need…

The Senior Fax Processor is responsible for accurately processing electronically faxed medical records across the various functions within the fax processing department based on business need.


What You Will Do…

  • Ability to perform all functions within the Payer Operations fax processing department while maintaining production and quality standards as outlined
  • Accurately process incoming electronic faxed medical records within the processing application
  • Accurately process records designated to research while able to identify waste vs. needed records
  • Accurately process records outside of the processing application in PDF format
  • Assist the Patient Assessment Form team and accurately process faxed forms accordingly
  • Assist and provide feedback and training as needed to fax processing agents and new hires
  • Ensures the confidentiality of all data within the records is maintained
  • Reports issues to supervisor/management in a timely manner
  • Other duties as assigned by supervisor


What Helps You Stand Out…

  • Demonstrated ability consistently exceed departmental productivity and quality expectations
  • Ability to work in an environment requiring a high volume of repetitive tasks while maintaining productivity expectations, quality and keen attention to detail
  • Listen to and objectively consider ideas and suggestions for improvement
  • Keep supervisor/management informed of work progress, deadlines, or other pertinent issues
  • Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
  • Work effectively with co-workers in a constructive and positive manner
  • Excellent organizational skills
  • 12 months experience working in Payer Operations Fax Processing Department

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated pay range for this role is $15.00 – 18.00 per hour

Working conditions

Over 80% of the time is spent indoors, with protection from weather conditions.  Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.

Physical requirements

Talking, hearing and near vision are required over 90% of the time, while walking is required about 90% of the time.  Standing is required over 80% of the time.  The sense of touch is required 90% of the time and reaching is required about 50% of the time.  Bending and twisting are required, as is far vision for % or less of the time.  Low levels of lifting (10 pounds or less) are required about 80% of the time, while medium levels (20 to 40 pounds) of lifting and carrying are required less than 50% of the time.  High levels (52 pounds) of lifting are required under 10% of the time. 

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. *Except for states where legally prohibited to enforce mandates.