Job Description
| The Transcription Scheduling Associate is responsible for co-managing the legal transcription workflow while ensuring standards for productivity, timeliness and quality assurance are met by the external transcription team. This is done by monitoring real-time service levels and adherence to deadlines for transcriptionists, tracking production metrics and performing daily operations tasks in tandem with other PC team members. Veritext/Allegis offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more. |
Additional Information
KEY RESPONSIBILITIES
- Deliver a positive and professional “customer†experience.
- Monitor and direct legal transcription workflow under the guidance of the Production Manager.
- Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.
- Act as resource reaffirming expectations with new and existing transcriptionists.
- Gather and track transcript metrics as directed.
- Assist in tracking and processing contractor payroll.
- Promptly answer support-related e-mails, phone calls and other electronic communications.
- General office duties and projects as assigned.
SKILLS AND COMPETENCIES
- Ability to work independently and efficiently to meet deadlines.
- Organized, self-motivated and detail-oriented.
- Maintain composure in critical situations and communicate clearly with customers and transcriptionists.
- Always deliver a positive and professional “customer†experience.
- Strong interpersonal and communication skills.
- Excellent documentation skills.
- Excellent verbal and written grammar, spelling and punctuation skills.
- Ability to provide objective performance feedback
REQUIRED QUALIFICATIONS
- Minimum Education: High school Diploma but AA degree or above is preferred.
- Microsoft Office Suite experience at an Intermediate level.
- Strong interpersonal skills and desire to work in a team atmosphere.
- Proven ability to multi-task as well as manage time and workflow independently and effectively.
- Self-motivated, detail-oriented and organized.
- Customer service attitude and experience.
- Keyboarding at minimum 50 wpm.
PREFERRED QUALIFICATIONS
- Minimum 2 years’ experience in a customer service or support environment.
- Transcription experience (helpful but not required).
- Ability to identify, evaluate, and report technical and/or operational problems.
- Workflow management experience.