REMOTE /CUSTOMER SUPPORT /SEASONALAPPLY FOR THIS JOBAt Loop Support, we help small businesses provide amazing customer support. If you’re smart, kind-hearted, and enjoy learning new things – we’d love to work with you!
We are a 100% remote company, so this role will remain remote post COVID-19. The first week or so will consist of training with one of our customer support managers, during which we will cover the company’s workflows and protocols. We will work with you to find a convenient time to schedule the training sessions. We pay you for any time you spend with us, whether it be training or shift work.
This posting is for a seasonal position to support our customers through the holidays. We’re looking for full-time and part-time folks from October through January. Highly successful folks may be invited to join us as a permanent employee after the holidays.
Responsibilities
- Respond to customer inquiries and complaints, via email
- Answer questions about products
- Troubleshoot and resolve product issues and concerns
- Assist customers over the phone, if applicable
Qualifications
- Based in the United States
- Excellent written communication skills
- Positive and professional attitude
- Distraction-free home office
- Stable internet connection
- A good sense of humor doesn’t hurt 🙂