Refund Coordinator

Job Details
Remote Type
Fully Remote
Salary Range
$22.00 – $25.00 Hourly
Our Purpose:

At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals The World’s Most Adaptable Couch, to Sacs The World’s Most Comfortable Seat, Lovesac products provide peace of mind where others can’t. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfillwhich is good for families and our environment.

What We Believe:

Love. It is the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters

We are committed to working and succeeding by incorporating our Guiding Principles into everything we do:

We can all win together
We do as we say
Do less and do best
We’re borrowing this earth from our children
Love matters

The Role:

Currently, we are seeking to hire a Refund Coordinator. As a Refund Coordinator, you are responsible for performing a variety of Accounting and Finance functions to support the People Department, Operations, Logistics, etc. You are responsible for the areas of bank & credit card reconciliations, prepaid assets and monthly accruals, assisting with month-end close and assigned projects as needed.

This position is considered remote and will report into Lovesac Corporate Headquarters based in Stamford, CT. It will offer a remote schedule with the exception of travel required by the Company for occasional meetings and conferences.

Summary of Key Job Responsibilities:

Responsible for the areas of bank & credit card reconciliations, prepaid assets and monthly accruals.
Process credit memos.
Reconcile web and localized sales accounts.
Assist in month-end closing activities and provide audit preparation work.
Assist the team and management with projects and tasks as needed.
Responsible to meet or exceed all goals and key performance indicators (KPIs).
Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
Perform any other duties as requested by management.
Requirements & Qualifications:

Bachelor’s Degree preferred.
A minimum of 1-3 years’ experience in accounting with a combination of public and private experience preferred.
Must have knowledge of and experience with NetSuite.
Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
Must have proven time management skills and quickly adapts to a changing business environment.
Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
Must take accountability and responsibility for your actions.
Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
Demonstrates strong analytical, mathematical and problem-solving skills.
Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.

Core Values: Top Ambition, Willing to sweep floors, Grit
Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
Table-Stakes Values: Positive, Passionate, Collaborative, Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners