Quality Control Associate (remote)

Launched in 2018, kea is changing the way restaurants operate. We’ve built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We’ve raised $26m to date and we’re building an amazing team to drive the world’s restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we’re building for them.

About the Role

kea is looking for a passionate and humble Quality Control Associate to join our ever-growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion, and overall value as a company.

The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!

What your day-to-day looks like

Assess each call from agent, tech, and customer perspectives.
Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
Partner with Sales and Accounts team to report customer-related challenges and issues to ensure strong restaurant/kea relationships.
Own multiple report updates.
What sets you up for success

1+ years of call center/customer service experience is a plus.
Flexible/open availability. (Must be able to work between the hours of 8am pst-8pm pst when necessary)
Thrive in a super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
Tech-savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.
Bilingual (English/Spanish) is a plus, but not necessary to be considered for the role.
Experience with BPOs is a plus.
Experience in a startup company is a plus.
What’s in it for YOU

Flexible hours
Generous stock option plan
Unlimited PTO
100% remote work
Opportunity to “wear lots of hats” and accelerate your career
Ownership, responsibility, and empowerment in what you do
Incredible teammates and a caring workplace culture