Job Details
Description
QUALITY ASSURANCE AUDITOR
Systems and Methods, INC. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Quality Assurance Auditor is responsible for auditing posted transactions, documents scanned, and other State Disbursement Unit (SDU) functions and for researching previous transactions in question. Record and forward potential or suspected system problems that may adversely affect the way payments are posted. Review, correct, and document found errors; serve as back-up for the Quality Assurance Trainer. In addition, the Quality Assurance Auditor will be responsible for other duties as assigned.
Knowledge of:
Audit and quality assurance principles and practices
Policies and procedures involved in SDU payment processing
Child support policies
Modern office practices, procedures, and equipment
Record-keeping techniques
Ability to:
Maintain accurate and interrelated quality records;
Identify and resolve errors;
Work independently with little direction;
Establish and maintain effective working relationships with others;
Meet stringent schedules and timelines;
Work confidentially with discretion;
Communicate effectively both orally and written; To apply interpersonal skills using tact, patience, and courtesy
Work varied schedules and overtime hours as necessary.
Must be able to work the following schedule:
Monday – Friday, subject to Saturdays based on volume.
5:00 am until work completed – end time will vary with approximate time until 1:30 pm