Job Introduction
Quality Analysts (Medical) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing Medical Disability Examination (“MDE”) reports and Disability Benefits Questionnaires (“DBQs”) generated by medical providers on Veterans evaluated on behalf of the Department of Veterans Affairs (the “VA”). The QA works closely with medical providers to ensure MDE reports and DBQs are consistent with the quality and timeliness requirements of the VA. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
Education and Experience Requirements
Essential Job Functions:
- Review MDE requests for consistency with the DBQ
- Review MDE reports and DBQs for completeness and typographical and grammatical correctness
- Communicate with medical providers and facilitate any necessary corrections to MDE reports and DBQs prior to submission to the VA
- Verify that any special requests or necessary second reviews have been completed, consistent with the VA’s preferences
- Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report
- Perform daily queue maintenance to ensure that every case assigned has updated notes and any needed action has been taken
- Communicate with the Medical Advisory Board on cases that need additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider
- Consistently achieve production goals
Knowledge/Skills/Abilities:
- Intermediate knowledge of medical terminology
- Skillful in written and oral communication
- Excellent analytical skills and detail-oriented
- Excellent multi-tasking skills
- Must have organizational and prioritization skills
- Proficient in the use of Microsoft Office Products
Minimum Qualifications:
- Associates degree required; Bachelor’s degree preferred
- Two (2) years Quality experience may substitute for educational requirement
- Experience in Healthcare-Quality preferred
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
- OS for Windows – Windows 10 or newer
- OS for Mac – Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the interview via either Wi-Fi or Category 6 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- A second monitor is highly recommended
- Private work area and adequate power source
The training schedule will be 8am-5pm Central Time, Monday- Friday, for 3 months. It is preferred no time is missed during this training period.