Program Analyst

  • Data Analysis: Perform ad-hoc Excel analyses using high-volume clinical or programmatic datasets to support internal program evaluation and external presentations. Work closely with the Sr. Product Development Manager to hone the analysis scope, parameters, and approach. Analyses may include, but are not limited to, correlative analyses to identify trends, tracking patient/encounter data volume, and compiling custom cuts of existing quality measures. Query logic may be complex; training and support is available for high-complexity queries.
  • Data Entry and Operational Support: Maintain critical data entry, such as adding new users, processing new registrants for core initiatives, and entering new contracts into Microsoft Dynamics. Provide administrative support where needed, such as supporting team-led webinars, writing newsletter content, and updating training materials. Support team organization and alignment through project tracking as needed.
  • Data Quality Support: Work to understand the algorithms behind the clinical quality metrics in the Outpatient Registry and other products and review their functionality through regular testing. Coordinate with the Sr. Product Development Manager, Quality Measures team, and end-users to ensure these metrics function accurately and reflect end-user and American Heart Association needs.
  • Staff and Customer Support: Develop and deliver staff and customer webinars related to assigned projects. Provide insight and guidance on technology updates and enhancements. Provide ongoing QI staff support and training as program technology subject matter expert.
  • Product Integration/Expansion: Act as project lead for assigned registry projects and pilots. Participate on teams for application of technology overlap of clinical quality improvement projects.
  • Budget Management and Reporting: Establish and monitor assigned project budgets including vendor service level agreements and deliverables.


  • Bachelor’s Degree or equilavent experience.
  • At least two (2) years of relevant experience.
  • Experience working in public health, healthcare, outpatient quality improvement, or related field.
  • Experience in project coordination.
  • Intermediate Excel skills (XLOOKUPs, creating graphs, IF formulas).
  • Ability to understand, interpret and communicate clinical information, evaluate data, present findings, and comprehend new information with exceptional analytic capacity
  • Exceptional attention to detail.
  • Willingness to learn new software and skills.
  • Ability to independently manage multiple complex projects.
  • Ability to effectively work with physician experts and scientific thought leaders.
  • Knowledge of voluntary health organizations and experience in group process with the ability to resolve conflicts and gain consensus through mediation and collaboration.