As a Processing Associate (temporary) on our Finance team, you will collaborate with processing teammates and the Billing and Sales teams to ensure we efficiently process all BrainPOP subscription orders. This role will ensure BrainPOP leads with empathy while maintaining accurate customer subscription data.
The Processing Associate role is a temporary position from late June/early July 2023 through October 31, 2023. The daily working hours will be approximately 9 am – 5:30 pm Eastern. This role will be remote in one of the approved hiring states detailed below.
Role & Responsibilities
- Process incoming subscriber orders and maintain subscriber accounts
- Correspond with new and renewing customers over email and phone
- Collaborate with the Billing team to maintain and organize payment information
- Perform occasional data integrity audits and data cleaning tasks
Requirements
- Customer facing demeanor; professional and friendly
- Time-management skills
- Organized and detail oriented
- Able to work well independently and as part of a team
- A proactive problem solver
- Proficient with Excel and Google
Nice to Have
- Experience with Zendesk or another ticketing system
- Experience with Salesforce, CMS or database management
- Previous work experience in a customer facing role
Location
We can employ remotely out of the following approved hiring states:
- California
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Missouri
- New Jersey
- New York
- North Carolina
- Oregon
- Pennsylvania
- Tennessee
- Texas
The annual salary for this role is $45,000 – $52,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If that is the case, the updated salary range will be communicated to you as a candidate.
Life at BrainPOP
Our commitment to supporting and empowering teachers and students is reflected in our dedication to enhancing the lives of our employees—in and out of the office.
Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual-citizens, and so much more. We value Diversity & Inclusion, collaboration and learning from multiple perspectives, and encourage people to bring their most authentic selves to work.