World Pantry is a rapidly growing San Francisco Bay Area based eCommerce company partnering with leading food companies to handle their direct-to-consumer eCommerce businesses where we build and manage their official eCommerce webstores. We currently manage over 50 webstores including: Tootsie Roll Industries, Torani Syrups & Sauces, Atkins, Celestial Seasonings Tea, and many others.
Founded in 1998, the business has had significant growth each year. We have achieved this growth by delivering outstanding service to our customers and partners and by creating and developing a great team of talented people.
We are looking to expand our team of smart, talented people to support our growth. This is a great opportunity to join a fun, rapidly growing company where you can make a great contribution while contributing to help build a lasting company. We are an open book management company and the ideal candidate will help contribute to our positive team culture and share our values: outstanding service; respect; embrace learning, growth and change; personal responsibility and accountability; and work hard and have fun. To this end we are conducting a national search for this position, and the successful candidate will work remotely from home or eventually out of one of our facilities in either the San Francisco Bay area, Harrisburg, PA area or Kansas City, MO area depending on their geography.
THE POSITION
Early Career Position. Reporting to the Ecommerce Marketing Director, the Marketing Email Coordinator is a hands-on position that executes day-to-day activities to drive email success with our brand Partners. Perfect for someone who loves to organize learn about digital marketing, eCommerce and the world of food!
The position is responsible for managing email production, coordinating promotional codes, as well as enabling the billing that is sent to our brand partners. You will learn to build, conduct QA on and send emails. You will be responsible for coordinating it all with internal stakeholders and our brand partners. Additional responsibilities include the QA of new and upgraded webstores. You will also gain expertise in using Google Analytics and pulling data from various sources for analysis.
As the candidate of choice, you should have strong attention to detail, like working with numbers, be highly organized and love to work in a team environment and learn new things. Candidates should be persuasively assertive and persistent with strong writing and math skills.
Specifically, the Email Coordinator will be responsible for the following:
- Working together with the Partner Marketing Team and brand partners to manage email production based on our newsletter scheduling calendar.
- Working with Partners and internal groups to obtain promotional codes for use in newsletters or on store sites.
- Coordinating email newsletter asset gathering, sending emails and performance analysis. This may include copy writing and basic HTML editing (preferred not required).
- Handling the QA of email newsletters from brand partners or internal team members.
- Building website pop ups for email collection
- Setting up, testing and managing automated email flows.
- Pulling together monthly billing information for select Partners. Coordinates and expedites billing with teammates.
- Analyzing data from Google Analytics and other sources and sharing findings. Learning to make recommendations for email improvement.
- Learning, using, and training others on email scheduling and building, and billing.
- Handling the QA of brand store content and functionality.
- Building effective, collaborative internal relationships with management, peers, and cross functional teams (Engineering, Operations, Purchasing, Customer Service, etc.)
- Maintaining curiosity and building knowledge of e-commerce and digital marketing.
QUALITIES AND QUALIFICATIONS
The ideal candidate will possess the following skills and attributes:
- Has 1-3 years of work experience in digital marketing related role
- Ideal candidate has hands on experience producing emails from start to finish and familiarity with email marketing platforms such as Klaviyo.
- Shows exceptional attention to detail, is very well-organized and is great at follow-up.
- Basic HTML coding and Photoshop skills strongly preferred
- Wants to learn about Digital Marketing and e-commerce.
- Is persuasively assertive. Demonstrates pro-active thinking.
- Strong Microsoft Office skills including Word and Excel.
- Strong writing and written communication skills.
- Good interpersonal skills, likes relationship building, and client management.
- Works well in a busy environment with many competing priorities.
- Thrives on learning and personal growth.
- Works well independently and is self-motivated.
MEASURES OF SUCCESS
Within their first twelve months, the Email Coordinator will have accomplished the following:
- Showed track record of maintaining the email board. Oversaw timely launch of error-free emails. Worked side-by-side with teammates, and Partners to expedite and build email newsletters.
- Learned how to build email newsletters and work with providers and internal teams.
- Consistently met deadlines and produces accurate work through attention to detail.
- Consistently delivered billing on time without mistakes.
- Assisted in the QA and launch of new Partner stores.
- Understands all aspects of their job responsibilities and proactively performs those duties.
- Demonstrated successful, collaborative, and effective working relationships across all World Pantry departments.
Expected Compensation Range: $18/hr. – $21/hr. plus overtime (at time and a half). Anticipate working 40-45 hours a week. Annual compensation is approximately $36,000 – $49,000 depending on base rate and actual number of hours worked. Additionally, will receive competitive benefits and incentives.