Process Consultant, Cash App

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description
The mission of the Continuous Process Improvement (CPI) team is to champion a culture of continuous improvement and cross-functional collaboration to optimize processes in alignment with strategic initiatives and business needs. You will work with key stakeholders, utilizing Six Sigma and Lean methodologies to design, re-imagine and analyze business processes to reduce process complexity, increase process efficiency and increase process effectiveness.

You will:

Lead and facilitate process improvement engagements with a range of business stakeholders to drive efficiency and reduce/remove process waste

Make data-driven recommendations that will allow you to measure improvement outcomes post-implementation

Perform data gathering activities – financial and non-financial, qualitative and quantitative; requires good interviewing skills and good observation skills

Collaborate with subject matter experts to understand processes, root causes and outcomes. Create metrics to ensure established goals are met and process improvements are sustained

Perform root cause analysis to ensure improvement solutions will have the intended impact and we are solutioning for the true problem

Collaborate with business subject matter experts, PMO, Program Managers and various other Cash teams, offering strategic leadership and guidance from a big picture standpoint to achieve improvement objectives and results

Determine appropriate analysis, evaluation and measurement methods to accurately identify and document process improvement opportunities and solutions

Create thorough, business process documentation

Manage multiple efforts simultaneously and adjust to changes in direction as needed to meet business objectives

You have:

5+ years of direct process improvement experience with increasing levels of responsibility

2+ years of experience in leading complicated, diverse process improvement analysis

Applied knowledge of process improvement methodologies, techniques and tools

Excellent analytical and problem solving skills

Excellent communication (written and verbal) and interpersonal skills, displaying the ability to connect and build relationships

Preferred Six Sigma certification, or equivalent

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 – USD $167,500
Zone B: USD $103,800 – USD $155,800
Zone C: USD $98,200 – USD $147,400
Zone D: USD $89,400 – USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.