The Payroll Support Specialist will be responsible for supporting our ComputerEase Payroll Service clients perform basic functions within their ComputerEase software. The Payroll Services team assists customers across the country in all 50 states. Payroll regulations and ComputerEase software are constantly evolving, and this role is a client resource providing support and training as requested.
- Support Customer Interactions performing basic payroll functions within the ComputerEase application.
- Take ownership and troubleshoot the more time sensitive, urgent and less complex issues by developing solutions to customer questions.
- Educate and Counsel ComputerEase Payroll Services clients on processes and procedures to eventually enable self-sufficient system usage.
- Expected to identify and troubleshoot next steps for issues that require expert knowledge, then route them to the appropriate expert.
- Leverage resources for troubleshooting solutions to client questions.
- Follow defined procedures to escalate issues as needed.
- Complete tax updates and/or adjustments within the client ComputerEase systems as requested by the Tax Team.
- Complete setup requests within the client ComputerEase systems as needed.
- Document & manage issues within ticketing system by reviewing, updating and closing daily.
- Monitor ComputerEase system updates and utilize company training material to become familiar with updates that impact our payroll clients.
- Must be able to meet or exceed expectations with schedule adherence.
- Attend internal meetings as scheduled.
- Other duties as assigned.
Qualifications
- 4 year degree or equivalent experience
- 2-3 years industry experience
- Strong communication and interpersonal skills
- Strong organizational and time management skills
- Ability to manage project completion timelines
- Candidates with payroll industry and/or Deltek+ComputerEase experience will be given priority
