Payment Posting Specialist

Job Type



Job Summary

The Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system.  

Major Responsibilities/Activities

  • Ensure payments and/or denials are applied to the appropriate account(s)
  • Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due
  • Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials
  • Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.
  • Process credit card payments
  • Post contractual allowances when required
  • Follow PCI Compliance 
  • Track one off client reporting requirements to identify best practices and prevent misses
  • Respond to team emails and ensure all emails are responded to within company guidelines
  • Edit or create necessary SOPs, Job Aids and communication bulletins 
  • Consistently support and demonstrate the company mission and values

Other Responsibilities/Activities

  • Respond to team email boxes and ensure all emails are responded to within company guidelines
  • Assist team members in converting virtual credit card payments to eft and/or checks.  
  • Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements 
  • Initiate the daily emailer functions ensuring client reports are properly held if necessary
  • Review and resolve trips placed on the AR Review schedule of RescueNet Billing
  • Coordinate credit card and ACH refunds with the Finance Department
  • Review the EMSafe batch list and provide indexing guidance to the team
  • Provide administrative support as directed
  • Perform other necessary tasks as assigned by supervisor


Required Education, Skills, & Experience

  • High School Diploma
  • Ability to work independently with minimal leadership direction
  • Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
  • Ability to prioritize tasks by impact and importance
  • Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
  • Ability to function well within a cross-functional team setting and independently
  • Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
  • Detail-oriented

Preferred Education, Skills, & Experience

  • Previous medical billing and/or account reconciliation
  • Knowledge of HIPAA and PCI Compliance
  • Previous experience creating job aids and SOPs

Working Environment/Physical Requirements

  • General office environment
  • Frequent typing
  • Sitting for long periods of time, some standing
  • Use of basic office equipment such as computer, fax, printer, copier