Job Type
Full-time
Description
Job Summary
The Payment Posting Specialist ensures received payments and denials are recording accurately in the billing system.
Major Responsibilities/Activities
- Ensure payments and/or denials are applied to the appropriate account(s)
- Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due
- Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials
- Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.
- Process credit card payments
- Post contractual allowances when required
- Follow PCI Compliance
- Track one off client reporting requirements to identify best practices and prevent misses
- Respond to team emails and ensure all emails are responded to within company guidelines
- Edit or create necessary SOPs, Job Aids and communication bulletins
- Consistently support and demonstrate the company mission and values
Other Responsibilities/Activities
- Respond to team email boxes and ensure all emails are responded to within company guidelines
- Assist team members in converting virtual credit card payments to eft and/or checks.
- Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements
- Initiate the daily emailer functions ensuring client reports are properly held if necessary
- Review and resolve trips placed on the AR Review schedule of RescueNet Billing
- Coordinate credit card and ACH refunds with the Finance Department
- Review the EMSafe batch list and provide indexing guidance to the team
- Provide administrative support as directed
- Perform other necessary tasks as assigned by supervisor
Requirements
Required Education, Skills, & Experience
- High School Diploma
- Ability to work independently with minimal leadership direction
- Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
- Ability to prioritize tasks by impact and importance
- Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
- Ability to function well within a cross-functional team setting and independently
- Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
- Detail-oriented
Preferred Education, Skills, & Experience
- Previous medical billing and/or account reconciliation
- Knowledge of HIPAA and PCI Compliance
- Previous experience creating job aids and SOPs
Working Environment/Physical Requirements
- General office environment
- Frequent typing
- Sitting for long periods of time, some standing
- Use of basic office equipment such as computer, fax, printer, copier
