Description
About PLAYSTUDIOS
PLAYSTUDIOS is the developer of award-winning casual games for mobile and social platforms, including POP! Slots, myVEGAS Slots, myVEGAS Blackjack, and my KONAMI Slots. The apps are powered by the company’s groundbreaking playAWARDS loyalty platform, which enables players to earn real-world rewards from more than 70 iconic hospitality, entertainment, and leisure brands across 15 countries and four continents. playAWARDS partners include MGM Resorts International, Wolfgang Puck, Norwegian Cruise Line, Resorts World, Gray Line Tours, and Hippodrome Casino, among others. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS apps combine the best elements of popular social games with exciting casino gaming mechanics. To learn more about PLAYSTUDIOS, visit www.playstudios.com
We’re excited to add an awesome, experienced, Part-Time Support Agent to our team. This role will respond to player inquiries regarding all aspects of our games and rewards program. You will represent the brand in one-on-one support interactions and be a friendly and helpful resource for player questions, as well as contributing to external support content. By reporting and escalating issues to our production teams, you will drive continual improvements in the quality of our products and the experiences we are able to offer our audience.
The ideal candidate has excellent information retention and written/verbal communication skills as well as a positive attitude and a passion for consistently creating a high-quality game experience.
Responsibilities
- Fluency in our portfolio of games, rewards program, and player TOS
- Responding to up to 150 written inquiries per day
- Documenting and escalating player issues to the appropriate team
- Providing feedback on games and features
- Generating and maintaining external support content (game guides, troubleshooting, FAQs)
- Staying on top of new releases, marketing promotions, updates to the rewards program
- Social media monitoring & outbound communication, providing appropriate, prompt, and educational responses to enhance support-related interactions on social channels
- Demonstrate professionalism and empathy while interacting with our audience
- Effectively communicate thoughtful insights on player experiences to internal teams
- Report to the support manager and work with other support agents across our offices
Required
- High degree of proficiency in web-based software
- A passion for language and utilizing it to strengthen positive brand perception
- 2+ years in a high-volume support or QA role
- Excellent judgment, adaptability, and information retention
- Outstanding written and oral communication skills
- Drive to exceed productivity goals while maintaining high-quality output
- Strong organizational skills and attention to detail
- Deep experience in gaming, tech support, or e-commerce
- Interested in learning more about game design and mechanics
Benefits and Perks
- During COVID-19, Work-From-Home with full remote access to all technical systems and communications
- Open, creative office space
- Casual, startup-like environment
- Good work-life balance
- A great place to work.