Position description:
A day in the life CAN WORK UP TO 29 HOURS PER WEEK
As a Part-time Remote Call Analyst, you will be responsible for listening to recorded phone conversations between clients and their customers from the comfort of your own home! You will learn to evaluate these calls based on pre-set criteria for call handling to identify missed sales opportunities. These services are accessories to our Callbright and Who’s Calling products, and work in a quality control capacity to allow dealerships to address problematic customer calls in a very short period of time.
Requirements:
- Successful applicants will have good written communication skills
- Must be able to work 5-hour time block over the weekend
- Ability to work with computers; no specific prior experience is necessary
- A dedicated work area at your home with no distractions
- Reliable personal computer (PC strongly preferred, but Mac ok if only option)
- High-speed Internet
- Internet Explorer 6 or Internet Explorer 7 preferred (Chrome or Firefox only work on a limited basis)