The E.W. Scripps Company is seeking a remote Order to Cash Specialist to join our corporate office. This person will provide support and subject matter expertise for all Order to Cash functions for the Local and National media as well as other departments within Scripps.
WHAT YOU’LL DO:
- Investigate and resolve questions related to Order to Cash functions
- Perform processes in the Order to Cash department including, but not limited to: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing
- Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services
- Assist with centralizing and standardizing workflow processes
- Assist with establishing methodology to measure operational metrics and internal Service Level Agreements (SLAs)
- Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software
- Resolve escalated issues when appropriate and provide support to the management team in resolving issues
- Coordinate O2C audit requests from internal and external auditors
- Assist the management team on special projects as needed
WHAT YOU’LL NEED:
- Minimum High School/ GED and 1-3 years office experience is preferred
- 1-3 years of experience in Customer Service and working in a fast-paced environment
- Preferred experience in accounting, finance or other related fields
WHAT YOU’LL BRING:
- Strong problem-solving and decision making skills
- Detail oriented with the ability to multi-task
- Excellent oral and written communication skills
- Excellent organizational and analytical skills
- Proven initiative and self-motivation
- Proven ability to interact with various levels of staff and management
- Strong proficiency in Microsoft Office with a focus on Excel
#LI-KM1
HOW WE KEEP YOU SAFE:
Consistent with our commitment to maintain a safe workplace free of known hazards, all employees and visitors are required to be fully vaccinated against COVID-19. We also may require staying up to date on booster shots in the future based on Food and Drug Administration (FDA), Centers for Disease Control and Prevention (CDC) and manufacturer recommendations. If you are hired, we will require you to verify that you are fully COVID-19 vaccinated by your start date, unless approved for a medical or religious exemption by Scripps in writing or any other exemptions available under applicable law. This requirement currently excludes positions located in Florida, Montana, and Tennessee due to state law.
