Remote positions open to the US only.
The Order Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.
Responsibilities:
- Review and validate all order paperwork submitted to ensure completeness and accuracy
- Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
- Provide customers with access to the KnowBe4 console
- Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
- Upload Tax Certificates
- Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
- Enter and process all incoming orders accurately and timely.
- Add single courses to consoles
- Create Multi Tenant consoles for customers with child accounts
- Move clients under their MSPs Bulk console
- Apply presale payments to invoices
Minimum Qualifications:
- High School diploma or GED
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Fluent in multiple languages preferred
- Strong verbal and written communications
- Excellent time management and organization skills
