At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear: Together, we’re building a better life for those who build our world.
Are you detail oriented? Do you find peace in analyzing information, dropping data in all the right places, and reviewing numbers? Are you a collaborative team player who also enjoys individual tasks and projects? If so, we want you to join our tight-knit and experienced Order Management team within our Finance Department.
We believe that teamwork is the ultimate long-term competitive advantage, and we hire those who can remain committed to company-wide results which create value for our customers. This means that every employee needs to be willing to roll up their sleeves, no matter the task, to ensure the company (not just a department or individual) accomplishes its goals.
Location:
- USA Remote
This role will be responsible for:
- Serving as the final step in the order processing journey: fulfilling, and billing orders that reach us through multiple purchasing paths.
- Connecting with customers who need assistance with pending purchases and upcoming renewals via email, both proactively and reactively.
- Reviewing quotes and purchase orders to ensure correct pricing and adherence to sales policies.
- Creating invoices from scratch. This means heavy data entry for stretches of the day and manually checking yourself for accuracy.
- Working cross-departmentally with Sales, Sales Support, Customer Support, BizTech, and other teams to promote efficient and correct processes.
- Much of your work will be quiet, solo, and routine. You’ll need to be comfortable getting into a groove, but still be on your toes for anything that doesn’t pass your muster. There are also many opportunities to interact with customers, Bluebeam partners, and other Bluebeamers. The ideal candidate is comfortable in multiple roles and can pivot as needed.
Here’s what we’d like to see in you:
- 1+ years in an administrative or billing position
- 1+ year of customer service experience in any capacity
- Experience with Salesforce (CPQ, Service Cloud) highly desired
- Experience with Netsuite highly desired
- Experience with SaaS renewals highly desired
- Proficiency with MS Office applications
- Comfort learning new technology.
- Strong focus and attention to detail. We work with a lot of numbers. One wrong number and you never know what will happen!
- Organized and able stay on task in a work-from-home environment with minimal supervision – prior experience as a remote employee is a plus.
- A self-starter who is ready, willing, and able to own and prioritize multiple tasks.
- Must be flexible and able to adapt to changes quickly.
- Strong interpersonal skills, a team player willing to help others.
- Exemplary verbal and written communication skills.
- BA/BS degree preferred but not required.
If you think you are a good match for the Bluebeam team, please send us the following:
- Your Resume
- Cover Letter
What We Offer
- People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity – Nemetschek.
- Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
- Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
- You will have the opportunity for continuous professional development.