Girls Who Code
The PT Operation Specialist in this role will also be responsible for ensuring that students have access to technical equipment necessary to participate in our Summer Programs (Wifi and/or Laptops), while simultaneously managing inbound for all pre and post program technical and logistical needs.
This is a part time, remote, temporary (up to 20 hours per week) position from April through August 2023 at $25/hour. Schedule and hours will vary weekly. Candidates should have flexibility to work weekdays between normal business hours.
Responsibilities: Program Logistics and Student Support
- Work with the Program Manager to develop and execute our technical fulfillment process and connect with vendors when necessary.
- Coordinate logistics for last minute requests and work with vendors to ensure timely delivery of equipment
- Collect, track and monitor student accommodations and ensure support resources are coordinated for successful participation in our programs
Responsibilities: Onboarding and Communications
- Support communication content creation to orient students and families to our tech fulfillment process, delivery logistics and technical troubleshooting
- Manage inbound and respond to pre and in-program inquiries in a timely manner
- Triage and escalate student and family inbound to inform process development, updating of program assets or cross-team collaboration
Requirements:
- 2+ years of experience with operations, customer service or customer facing roles. Prior experience with education or non-profits is a plus.
- Language Requirement: English; Spanish a plus.
- Excellent communication and people skills with an ability to balance priorities, strategize, and work with a variety of internal and external stakeholders.
- Experience with Zendesk, Google Suite (Sheets) and/or Excel and Salesforce preferred.
- Fastidious record keeping and organization
- Reliable internet connection
- Experience working with culturally diverse communities, specifically historically underrepresented groups is a plus.
- Comfortable working independently and being a part of a remote, distributed team
- Demonstrated ability to adapt to new technology platforms and tools
- Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion