Operations Associate

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.

About the Role

We are seeking an experienced Operations Specialist with strong proficiency in Hubspot. In this role, you will be responsible for managing and optimizing various tools for the CX and Sales org with a focus on enhancing our Hubspot operations and maintaining data accuracy in our integrated AI tools. Your expertise will be essential in streamlining our operations, improving efficiency, and driving growth within the organization. You’ll report to the CX Operations Manager and can be based remotely anywhere in the continental United States. 

What You’ll Do

  • Maintain and develop CRM platform, ensuring it’s configured to meet the company’s specific needs
  • Set up and manage properties, workflows, campaigns, automation, lead scoring, and deal management for sales and CS teams with support for other departments
  • Work on data cleansing and deduplication projects and ensuring that we have the workflows and properties required to support reporting needs across tooling
  • Work with CX operations team on various cross-functional projects
  • Assist in building and documenting CX business processes 

What We’re Looking For

  • 2+ years of work experience in an operations-type role, preferably in a fast-paced, remote work environment 
  • Experience with Hubspot or a similar CRM 
  • Strong understanding of customer success and sales, including data and processes
  • Familiarity with Dixa, Zapier, Iterable, Slack, or Notion a plus!
  • Advanced knowledge of Excel or Google Sheets preferred 
  • Superb organizational skills and high attention to detail
  • Strong written and verbal communication skills

Benefits & Perks

  • Flexible PTO
  • Competitive health & dental insurance options, with premiums partially covered by GG
  • Fertility and adoption benefits via Carrot and Kindbody
  • Generous, fully-paid parental leave policy
  • 401k benefit – employees are eligible to contribute starting day 1 of employment
  • Professional Development – employees receive a yearly stipend for approved learning and educational-related expenses
  • Pre-tax commuter benefits
  • Dependent Care FSA
  • Home office support
  • Team Bonding opportunities – annual company retreat for entire team, plus virtual events throughout the year

The starting base salary for this role in New York, California, and Washington is between $88,000-$100,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.