This is a part-time hourly position done from home; the base pay is $14 per hour with the opportunity to earn more after the second month. You MUST reside in one of these states: AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MD, MI, MN, MS, NE, NM, NC, OH, OK, OR, PA, SC, RI, TN, TX, UT, VT, VA or WI.
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
Who We Want
The Authenticity Agent’s main responsibilities center around monitoring large volumes of user generated content (UGC) with respect to fraudulent activity. Agents use a case management system to identify and research content for fraudulent behavior and take appropriate actions against this content. The Authenticity Agent will have strong analytical skills and the ability to learn quickly and investigate trends independently. The agent works with high volumes of UGC activity relating to the prevention and detection of Fraud/Spam.
This is a part-time hourly position done from home; the base pay is $14 per hour with the opportunity to earn more after the second month. You MUST reside in one of these states: AZ, AR, CO, FL, GA, IL, IN, IA, KS, KY, MD, MI, MN, MS, NE, NM, NC, OH, OK, OR, PA, SC, RI, TN, TX, UT, VT, VA or WI.
This position will start on Monday, December 4, 2023. All new Authenticity Agents MUST be available to virtually attend and actively participate in various training activities December 4 through 8, 2023, between the hours of 8am – 3pm Central.
Key Job Responsibilities:
– Ability to detect online fraud trends in a traditional E-Commerce type environment
– Monitoring content flagged for risk via case management system
– Analyze/Research flagged content including historical trends and origin
– Conduct additional research to validate UGC
– Maintain appropriate submission and items-worked rates
– Make decisions and take appropriate actions to minimize inauthentic content
– Follow protocol regarding all correspondence and processes with Bazaarvoice employees and contractors
– Proactively reach out to the appropriate parties for assistance as needed
– Attend all required training sessions, teleconferences, and “all-hands” meetings
– Communicate and execute in a professional manner congruent with Bazaarvoice’s culture and tenets
$14 – $19 an hour
The base pay is $14 per hour with the opportunity to earn more after the second month.
Skills and Experience Necessary for the Role
– 60 college semester hours or relevant job experience
– Authorization to work in the United States
– Once out of training, commit to 20 hours per week, in two to four-hour blocks with 2 of those hours on the weekend
– Proficiency with e-mail applications, online messaging services and forums, and web applications
– Proficiency with Office applications, including Word, Excel, and Outlook
– Ability to navigate in multiple computer programs
– Ideal candidate will have previous online fraud prevention or investigation experience
– Strong aptitude to identify fraudulent trends, analyze data and explore new strategies
– Exceptional communication skills with ability to perform analytics independently
– The ability to adapt to change in approach and process
– Display job-related dexterity and situational awareness
– Successful completion of a background check
– Abide strictly by the company data protection policies
