| ABOUT THE ORGANIZATION | First Advantage is the world’s largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions. Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia. |
| EOE STATEMENT | We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
| DESCRIPTION | Under general supervision, the Online Records Coordinator serves as a research role, supporting unit operations through the review, interpretation, and fulfillment of public record information for background screening purposes. Position may be assigned to support several different business units within the Court Research and Retrieval Group (CRRG) and is expected to consistently meet departmental expectations on metrics related to deliverables. This position is highly detail oriented and requires the ability to manage time efficiently. The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with internal clients.Essential Duties and ResponsibilitiesMonitors workflow or case volume by source or supplier within certain state(s), traces and updates status information on delayed cases, reviews required statewide documentation received from applicants to ensure it is correct, submits statewide documentation to agencies, and works with customer service or support teams to provide updates or clarification of state repository and/or agency requirements.Researches and reviews public record information from websites, electronic access court systems. Performs additional research as required to meet customer expectations, and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy.Interprets criminal records and other types of relevant information from courts, state agencies and accurately fulfills, edits, and/or modifies results of court record searches from courts, agencies, state repositories and other database searches to ensure compliance with company standards and completeness of order for product delivery.Develops relationships with court personnel and other state, county, and/or local agencies to obtain information regarding process or policy and support efficient and effective retrieval of necessary information for consumer reports via Multi courts. |
| POSITION REQUIREMENTS | EducationHigh School Diploma or equivalent is required.Experience1 – 3 year’s prior experience in a related role is required; some Criminal Justice and/or Paralegal training is is a plus.Other Knowledge, Skills, Abilities or CertificationsIntermediate proficiency in Windows and Microsoft Office (Word, Excel & Outlook)Must possess a high degree of attention to detail, adaptability and the ability to multi-task along with solid written and verbal communication skillsSelf-starter; proactive in solving problems, self-motivated to achieve individual and organizational goalsAdaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet departmental performance goals |
