Manager, Digital Asset Administration (Remote)

Job Description
This is a Remote hire position; Nordstrom is able to offer remote employment of this position in all US states except AR, MS, MT, NE, NH, ND, SD, VT, WV, and WY.

Who we are…

Nordstrom isn’t just another job — it’s a career. We are a leading fashion retailer offering the best of what is on-trend for men, women, and children since 1901. We believe in rewarding outstanding work, developing employees’ careers, and building long term customer relationships. As an enterprise Manager, Digital Asset Administration, you’ll have the opportunity to combine your passion for asset management and fashion to help our customers feel good and look their best.

Nordstrom is seeking a Manager, Digital Asset Administration to lead, govern and maintain our enterprise-level digital asset management (DAM) system, Adobe AEM Assets. This role is critical to promoting the DAM as our central asset management solution, aligning multiple business unit processes to system utilization, and guiding content architecture related to asset management. In addition, they will champion evolving the DAM with Adobe product development participation, roadmap product enhancements, streamlining user functionality adoption and enhancements, and maintaining system integrity.

A day in the life…

Leading & Developing a Team: Oversee the work and career development of a team of digital asset management professionals

Directly overseeing, mentoring, and training a team of Digital Asset Librarians that orchestrate the day-to-day operations of Nordstrom’s Adobe AEM Assets system
Overseeing the work of the Digital Asset Librarians ensuring effective workflow management and alignment to processes and procedures for digital asset management within Adobe AEM Assets
Investing in their direct reports career and skill development that complement their natural strengths, develop weakness areas and align with the Nordstrom Values
Modeling a strong and empathetic leadership style with an emphasis on continuous learning
Providing feedback in the form of appreciation, coaching and evaluation on an ongoing basis
Conducting one-on-one meetings regularly, half-yearly and annual evaluations to ensure performance alignment with employees
Creating opportunities for formal and informal asset management training, Adobe AEM Assets training and personal development
Hiring and on-boarding new talent into the Digital Asset Management Team as it changes or grows to ensure the right skill and culture fit
Adobe AEM Assets Governance: Lead and drive Nordstrom’s use and adoption of AEM Assets across the enterprise

Leads an AEM Assets Governance Council responsible for ensuring system standardization and utilization across several different user groups across the enterprise
Leads the DAM vision, guiding principles and prioritization of use cases/end-user experiences
Supports AEM departmental subject-matter-experts on the system best practices and utilization alterations to best serve their working group while staying compliant with the governance structure
Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts
Actively partners with Adobe account support to understand the AEM Assets product roadmap and Adobe’s Content Supply Chain development to translate it into how enhancements or system changes can benefit Nordstrom
Outlines on an annual AEM Assets enhancement/update plan that incorporates new releases from Adobe paired with current functionality but perhaps not utilized to its full capability
Serves as the single point of contact for our Adobe AEM Assets supplier relationship related to system development and advancing utilization within the Nordstrom user groups
Partners with other internal Product and Technology groups on any architecture, system integrations or enhancements requiring technical support
Maintains a current knowledge of the DAM industry, solutions and best practices
Content Architecture and Metadata Master: Guide how information is captured across the enterprise and content supply chain as it relates to Adobe AEM Assets and its role in the content ecosystem

Supports the enterprise as a critical decision-maker in the organization’s taxonomy, data classification and metadata as it pertains to and impacts the DAM system
Directs AEM Assets metadata schema used for cataloging assets and enabling effective search within the DAM
Determines the integration of metadata with AEM Assets from/to partnering enterprise systems to unlock automation and promote data uniformity
Continually refines and enhances the metadata schema to support an evolving organization and need for content
DAM System General Administration and Management: Oversee the system integrity, utilization and stability of AEM Assets

Serves as the face of digital asset management for the organization and day-to-day system leader
Provides technical subject matter expertise and business process knowledge to teams while gathering requirements and supporting business analysis
Actively completes system builds, configurations and development tasks for system enhancements
Evaluates submitted user feedback and filters global user needs for system changes and enhancements
Maintains a broad and evolving understanding of the organizational asset types, brands and products
Develops organizational protocols for ingesting, downloading, renaming, repurposing, rating, grouping, and archiving of assets, including automation in these areas as appropriate
Maintains a deep understanding of the organization’s IP rights management and procured asset rights management
DAM Maintenance: Oversee the maintenance of a working DAM system for all user groups and end users

Partners with Adobe to manage advanced troubleshooting related to Adobe AEM Assets bugs, beta issues or system outages
Plays the point of escalation for any issues that the Digital Asset Librarians cannot resolve or need advanced system expertise
Develops, and monitors organizational DAM reporting and success measures
Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.
Adobe AEM Assets Training: Provide training and information to the organization to solidify system understanding and further support utilization

As a part of new/updated implementations, leads the communication planning and system training across multiple user groups that include various levels of users
Crafts training materials – including but not limited to training presentations, QRGs (Quick Reference Guides), Job Aids and training videos
Directs team to conduct new employee onboarding within the organization to ensure familiarity with the AEM Assets and understanding of role-specific responsibilities within the system
Supplier or Partner Management: When required, play the operational point of contact for DAM-integrated partners. This management can vary based on scope/engagement but could contain the following:

Assisting in scope, schedule, or delivery timing related to the outside supplier/partner
Solidifying partner roles and responsibilities as outlined contractually
Ensuring all parties understand ensuring project timelines and deliverables
Obtaining or delivering requirements, materials, specifications, or communication to progress the work
Communicating or escalating supplier or partner risks/issues with the appropriate single point of contact for that relationship when project progression will be impacted
Business Knowledge: Ensure an understanding of the overall JWN business and the Nordstrom/Nordstrom Rack customer

Keeps aware of JWN business goals and performance
Is attentive to business changes or technical shifts that may impact needed shifts within AEM Assets
Has a general understanding of the target customer segmentation and how it relates to their system governance
You’ve got this if you have…

3-5 years of related professional experience in Adobe AEM Assets system administration
Minimum of 2 years of experience in DAM administration
Bachelor’s Degree in Business, Information Technology, Marketing, Library Science, or equivalent experience
Ability to explain complex technical material clearly to users with varying levels of proficiency
General understanding of the asset development and workflow processes
Experience in system implementations and enhancements
Strong critical thinking, analytical and problem-solving skills
Strong willingness to learn and grow skills and abilities
Outstanding organizational and time management skills
Excellent verbal and written communication skills, including presenting to various levels within a matrixed organization
Demonstrated ability to motivate your co-workers and inspire a one-team approach
Gives and receives feedback with a positive intention
Intuitive problem solver with the ability to anticipate and action plan
Unwavering can-do attitude in a fast-paced, deadline-driven environment
Savvy and genuine negotiation skills
Challenges the status quo, champions change, influence others to change
Possess a profound curiosity and never afraid to ask “Why?”
Learns equally from successes and failures
Adobe AEM Assets administration within a large corporation or retailer preferred
Understanding of Adobe AEM Assets and Workfront Integrations a plus

Ability to work on both PC and Mac OS computer platforms
Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint)
General understanding of the different types of APIs (Open, Partner, Internal, Composite)
Competent in report development, analysis, and delivery
We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $90,000 – $175,000 annually, Colorado: $90,000 – $150,000 annually, Nevada: $90,000 – $150,000 annually, New York: $90,000 – $175,000 annually, Rhode Island: $90,000 – $150,000 annually, Washington: $90,000 – $175,000 annually