enterstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
Job Description:
SUMMARY OF POSITION
This is a remote position on a 24/7/365 mental health crisis/suicide prevention-focused team. This position will handle incoming chat/texts from individuals who elect for LGBTQI+ support through the 988 Suicide and Crisis Lifeline. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, and appropriate service linkage for LGBTQI+ individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging, the ability to multi-task in a high-stress environment, and the ability to work as a team in a remote setting.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
- Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
- Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
- Meet the ethical and clinical standards in compliance with all accreditation.
- Actively participate in ongoing supervision, training and team meetings.
- Demonstrate high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Assist in administrative tasks as needed.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
QUALIFICATIONS
Education Level
Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist.
Years of Experience
Six months to one year of related crisis experience is preferred.
Shift available: 4am-12:30pm CST Wednesday-Sunday
Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Standing – 10%
Sitting – 90%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:Full time
Entry Pay Range:$15.11–$18.84
Delivering care that changes people’s lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
