Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: Remote
Employment type: Full-time
Salary Range: $81,000.00 – $105,000.00
Description
Lead Digital Commerce Operations Analyst (Content & Coordination)
The Lead Analyst of Content & Coordination is a manager-level position within the Digital Commerce Operations team. The Lead Analyst will oversee day-to-day execution related to content management and workflow/timeline coordination for Bathandbodyworks.com and the My B&BW Loyalty program.
RESPONSIBILITIES:
- Act as the subject matter expert for content management in Salesforce Commerce Cloud and BloomReach Hippo.
- Lead creation of cross-functional timelines for theme launches, events, holidays, steady state timeframes, and special projects.
- Collaborate closely with cross-functional teams (Site Merchants, Product Merchants, Designers, Creative Trafficking, Marketing, and Analytics) on operational execution and planning.
- Evaluate feasibility of content A/B testing, report back to leaders on execution plan, and coordinate set up for all channels.
- Act as a stakeholder for Product Owners and BAs to document requirements related to content management. Partner closely with developers and vendors on configuration for new features.
- Partner with Business Operations team on workflows for marketing asset requests in a DAM, daily site and app builds, SEO work, and theme launches.
- Evaluate existing processes to ensure the business is using best practices and maximizing the available toolsets.
- Provide regular training to a team of digital producers on content management, including writing basic html and understanding platform tools.
- Create documentation including training materials and process guides.
- Own quality assurance testing for marketing assets & clickthroughs and ensure a smooth customer experience related to all site & app content.
- Assist in proactively communicating with Customer Care Center regarding new functionality, A/B testing, and content nuances.
- Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
- Other duties as assigned.
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off.
Qualifications
Minimum Qualifications
- 5+ years of related Digital Commerce Operations experience
- 3+ years of people management experience
- Ability to solution, multi-task, and manage time in a fast-paced environment.
- Operationally minded with an eye for detail, strong analytical skills and a passion to innovate.
- Excellent oral and written communication skills, including presentation and facilitation abilities.
- Ability to elicit support and alignment from senior management and other departments.
- Ability to lead, motivate and challenge a talented production team and inspire confidence and respect
Preferred Qualifications
- Experience with Salesforce Commerce Cloud Business Manager
- Experience with A/B testing tools or a loyalty engine
- Retail experience
- Diverse work experience and background
- Bachelor’s degree