Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Crew Systems Specialist manages access and upgrades for all crew systems, provides internal support to system users and drives continuous development of crew systems. As subject matter experts, specialists will test, train, and provide guidance during project implementation.
This new position provides development opportunities for driven, self-starter individuals who desire to make a meaningful impact as the department grows and establishes its practices.
Essential Functions
- As Subject Matter Expert in areas of Pilot and Flight Attendant FARs, Pilot and Flight Attendant Collective Bargaining Agreements, Crew Scheduling and Crew Planning department policies and procedures
- System Administrator for user access and security compliance for Crew Resource Systems/Applications
- Provide support for internal system users
- Maintain, create and test system activity codes
- Facilitate internal report development requests
- SOX compliance auditing
- Contribute to the advancement of best practices, procedures and systems to better the company’s workflow
- Stay updated on Regulatory Requirements, Collective Bargaining Agreements and maintain competency through ongoing professional development and active participation through internal and external training
- Attend required departmental meetings with project stakeholders and vendors
- Actively participate in project scoping studies
- Perform testing activities including but not limited to developing test plans and test procedures, executing test scripts, regression testing, end-to-end and final user acceptance testing
- Accurately document, track and report testing results including bugs, system deficiencies and product gaps
- Analyze and identify opportunities for test process improvement
- Participation in developing change management procedures
- Write and edit project content such as training materials, how-to documents, presentations and project briefings
- Train users on system upgrades, new software, and applications
Other Functions
- Assist training new team members
- Special projects as assigned
Qualifications
- College degree or equivalent experience required
- Previous aviation operations experience and demonstrated knowledge of part 121 and 117 federal regulations required
- 2 years minimum experience as Crew Scheduler, Crew Planner, Crew Systems Analyst, or combination
Knowledge, Skills and Abilities
- Strong knowledge of Microsoft Office applications, specifically Microsoft Teams, Word, Excel and Power Point required
- Advanced knowledge of Sabre CrewTrac, FLiCA and MC Plot; familiarity with ELP, API/Aces, NavBlue, FLiCA Pref-Bid and S3RUS
- Working knowledge of agile tools such as JIRA (preferred)
- Skilled in different types of system/software testing (preferred)
- Ability to quickly learn and demonstrate thorough knowledge of the Pilot and Flight Attendant Collective Bargaining Agreements and company policies and procedures
- Reliable team player able to operate within a remote environment individually and within a team, share information and collaborate with colleagues and project stakeholders
- Motivated, self-directed work ethic with a sense of urgency
- Ability to clearly and effectively communicate ideas through written and verbal communication
- Possesses a strong analytical capability, solid critical thinking skills and uses logical thought processes to solve problems
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
- This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city preferred)
- If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to high-speed internet connection
- If headquarters-based, typical office environment, adequately heated and cooled
Salary Range
$43,000.00 – $67,725.00