Responsible for the support and management of an assigned portfolio of specialty customer accounts. Prepare and participate in the analysis of customer requirements for new or existing RRD customer opportunities. Initiate & facilitate the development of customer invoicing and reporting in accordance with company guidelines and standards.
Required Skills
- Provide tier II support to assigned specialty customers portfolio
- Works directly with sales and specialty customers to ensure all invoicing specifications are clearly defined and implemented to ensure timely and accurate delivery of invoices
- Participate in interdepartmental implementations to obtain, analyze, and document client invoicing requirements, then model, activate, and support optimal invoice output formats and delivery methods
- Perform data entry and submit invoices into customer 3rd party websites or portals
- Monitor open AR to identify invoice delivery discrepancies and/or root cause
- Works closely with Sales and Customer Service to resolve invoice delivery issues and invoice disputes
- Creates and/or updates customer account procedures
- Supports other projects assigned to Invoicing Solutions team
- Perform other related duties as assigned.
Required Experience
- Associates degree in Business, Accounting or Finance is preferred
- Minimum of 3-5 years of relevant work experience
- Strong verbal and written communication skills
- Advanced computer and software skill, particularly in Excel
- Excellent time management, organization, prioritization, and critical thinking skills
- Knowledge of purchase orders, order processing and invoicing
- Accounts Receivable background or experience a plus
