Insurance Specialist

Great Expressions Dental Centers provides access to affordable dental care delivering both quality and convenience. Our patients rely on us to improve their oral health and we deliver it – one smile at a time. We are looking for likeminded providers who are passionate about building their careers alongside tenured leadership.

At GEDC, you are selected with purpose. Follow your path, find your passion.

Great Expressions Dental Centers is looking to add a remote full time team member to our dynamic Insurance Department at our Practice Support Center.

The Insurance Specialist’s primary role is to support our 275+ dental offices by creating or updating the plans requested by the operations team and load new fees in a timely and accurate manner. They will be able to keep up with our fast pace, high volume requests while having the ability to stay detail oriented. They will also provide dental insurance knowledge and necessary documentation within our software program so that the offices can easily interpret the given information. This position will have the ability to identify trends, the resolution, and follow up to ensure the issue is solved.

Duties & Responsibilities

Ability and self-confidence to communicate effectively, and tactfully, to both large insurance company representatives and individual operations team members
Quickly responding to and resolving plan requests accurately and efficiently
Works with other Insurance Department Specialists to add new payer information to practice management software
Verifies individual plan detail is correct based on information gathered from payers
Corrects plan detail that has been identified for cleanup
Loads new fee updates accurately and in a timely manner
Works with the GEDC offices to resolve plan and fee issues, as needed
Other tasks as requested by the direct manager
Sends payer communications regarding office closures/moves
Payer/Network maintenance
High priority issue resolution

Required Skills/Abilities:

Excellent communication and teamwork abilities
Exceptional organizational and time management capability
Ability to maintain confidentiality and professionalism
Ability to multi-task and work in a dynamic fast paced office environment
Experience with Microsoft Outlook and Microsoft Office (Word, Excel, Powerpoint) a plus.
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.