Healthcare Communicator Data Entry Specialist

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
  • Generous performance-driven Incentive Compensation package
  • Competitive environment with company wide recognition, contests, and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021
  • Awarded a “Great Place to Work” award in 2022 and 2023
  • Fortune Best Workplaces in Biopharma 2022

What will you be doing?

  • Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
  • Adhere to all company policies and Standard Operating Procedures.
  • Display flexibility within department to maximize utilization.
  • Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  • Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
  • Perform intake of cases and capture all relevant information in the Case Management system
  • Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
  • Ensure timely and accurate processing of requests including reviewing source documentation
  • Escalate complex cases, when appropriate
  • Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
  • Accurately transcribe and document information received via form into client databases

What do you need for this position?

  • High School Diploma required
  • Bachelor’s degree or equivalent work-related experience preferred.
  • Excellent verbal, written and listening communication skills.
  • Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
  • Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
  • Proficiency with Word and Excel
  • Analytical thinking, problem solving and decision making.
  • Ability to multitask and manage multiple parallel projects with strong time management skills
  • Ability to join frequent meetings and calls without disruption or disconnecting

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.