Fraud Investigator

JOB DESCRIPTION

Summary
 

The Fraud Investigator will be responsible for reviewing and responding to suspected fraudulent requests, queues, and transaction records to identify potentially fraudulent transactions or accounts. This position will research and identify problems and issues using Green Dot’s internal tools and following internal and external procedures.

Responsibilities

  • Conducts investigations of suspicious loss or account activity related to fraud schemes. The investigations may include highly confidential data, and interviewing suspects and fact witnesses.
  • Performs data pulls related to criminal, compliance, and operational investigations.
  • Presents findings and recommendations from fraud investigations and data mining activities to Sr. Leadership, Key Customers, and members of Law Enforcement. 
  • Develops, pilots, and implements fraud reduction/red flag rules within the Green Dot production environment.
  • Produces all relevant materials for weekly and monthly reporting and performs ad-hoc analysis.
  • Assists with database administration activities.
  • Supports in managing escalated complaints from our regulating entities
  • Utilizes custom and standard software programs and applications as well as manual review to analyze transactional and customer record for fraud.
  • Attends daily and/or weekly meetings related to designated business unit(s)/portfolio(s).
  • Provides fraud loss trending analysis and summary of losses to leadership so that they can determine fraud rules.
  • Reviews potential OFAC lists and potentially suspicious documents for possible ID theft
  • Performs other duties as needed.
     

Requirements

  • 4+ years of related fraud experience in banking and/or fintech industry
  • High School Degree required; Bachelor’s Degree preferred
  • Proficient understanding of Fraud scenarios and schemes
  • High professional integrity, and ability to manage confidential and proprietary data
  • Requires judgment and initiative to resolve difficult issues with minimal to no supervision
  • Extreme attention to detail
  • Ability to plan and prioritize workload/requests, and accomplish team and individual goals
  • Ability to take initiative and execute tasks under minimal supervision. 
  • Strong verbal and written communication skills and the ability to interact professionally with all levels of the corporation including Executive Leadership.
  • Must possess strong problem-solving and analytical skills to understand transactions and accounts.
  • Ability to compile data and present to assigned business unit(s)/portfolio(s) and management
  • Proficient in Excel, Access, and SQL; and willingness to further enhance skills

APPLY HERE