Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We’re looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The Fraud Investigations Trainer will lead the development and delivery of comprehensive training programs specifically tailored to our fraud investigations team. This role requires deep expertise in fraud detection, prevention, and resolution, combined with a solid understanding of adult learning principles. The ideal candidate will blend their investigative experience with training skills to ensure our fraud teams are equipped to excel in their roles.
What you’ll do:
- Develop & Deliver Training Programs: Create training materials that cover all aspects of fraud investigations, including detection, analysis, case management, and reporting.
- Stay Updated & Informed: Regularly update training content based on the latest fraud trends and techniques. Ensure investigators are well-versed in the newest fraud prevention mechanisms.
- Scenario-Based Training: Facilitate role-plays and training sessions based on real-life fraud scenarios to ensure practical application of knowledge.
- Collaborate: Work with fraud investigators to understand their daily challenges and training needs. Collaborate with cross-functional teams to gather insights and real-world examples.
- Assessment & Feedback: Develop assessment tools to measure training effectiveness and gather feedback on training sessions to continuously enhance the curriculum.
- Enhance Systems Training: Ensure investigators are proficient in the use of fraud detection tools and systems. Incorporate feedback from the investigations team to keep systems training up-to-date.
- Regulatory Compliance Training: Equip the fraud team with knowledge on regulatory standards, ensuring all investigations are compliant.
- Ongoing Workshops: Conduct regular workshops and refresher sessions to ensure consistent knowledge and skills application.
What we want you to have:
- A minimum of three years of experience in fraud investigations.
- At least one to two years in a training or instructional design role, preferably within the financial services industry.
- Familiarity with training methodologies and curriculum development.
- Excellent communication skills, both written and verbal.
- Strong organizational and project management abilities.
- Experience with e-learning platforms and tools is a plus.
Nice to haves:
- Strong analytical thinking to identify and respond to emerging fraud trends.
- Ability to work collaboratively in a team environment.
- High degree of adaptability and flexibility.
- Passion for continuous learning and development.
Benefits and Perks:
We have the compensation and benefits you expect. But there’s one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.