- Serves as a support contact for application end‐users.
- Identifies issues and works to resolve them.
- Build and maintain Clinician’s workflow and HEDIS quality measure for Medicare Advantage program.
- Build Epic clinical and administrative workflows implementation.
- Support all phases of testing and document workflow design.
- Designs, develops, implements, and maintains the application.
- Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
- Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
- Collaborates with trainers on application changes and new features to develop documentation and training strategies.
- Assists with analyzing the impact of information technology in clinical work processes.
- Participates in on-call rotations and support.
- Attends and participates in applicable committees.
- Maintain regular communication with team members and participate in weekly project team meetings.
- Reviews the status of projects and issues on an ongoing basis with leadership.
- Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
