SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As an Enablement Content Specialist, you’ll work with a collaborative, cross-functional team of people across our Marketplace Services organization. Working dynamically with key players on the Client and Customer Experience teams, you’ll craft user guides, help center articles, urgent updates, and internal communications all with the goal of making sure our clients have the resources and information they need to utilize and optimize their relationship with our product. With one hand in technical writing, and another with a firm grasp of user legibility, this role strides the in-between of understanding (and explaining) how the machinery of our product works, while being able to translate that for a multitude of internal and external audiences.
What you’ll do
- Create, curate and publish learning content that effectively educates and empowers our fans, rightsholders, and SeatGeek team to use our products and tools successfully
- Ongoing management of SeatGeek learning and self-service systems including access, organization, versioning, styling etc.
- Collaborate with internal teams globally at SeatGeek to identify learning content needs and respond to those with resources that meet the business need.
- Change management of existing learning content that reflects continual product and process changes. Ensure content is updated, accurate, consistent, and relevant.
- Contribute to business improvement initiatives and projects that support successful outcomes for Marketplace Operations
What you have
- 3+ years experience with creating learning content and platform documentation in an enterprise SaaS environment
- The ability to project manage your tasks including prioritization, communication, scheduling, and organization
- Experience with implementing new learning content that supports increased effectiveness of our stakeholders
- Exceptional written communication skills in English, with a strong ability to communicate context, application, and relevant details clearly and concisely
- Strong collaboration skills, plus an eagerness to learn new products and work closely with product & engineering teams
- Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $45,000-$70,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.