Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.
About the Role:
The Jr. Provider Success Associate will focus on supporting and engaging with the Hims & Hers provider community to help ensure their short and long term success on the Hims & Hers platform. They deliver world-class support to the provider network, understand the most pressing challenges facing them, and develop solutions to improve and enhance provider experience. Provider Success Associates are creative, dedicated, motivated, and love solving problems. This role will work closely with Supply Operations Leadership.
Work Schedule: This role’s schedule is for Thursday through Monday workdays, operating largely autonomously on Saturday and Sunday.
You Will:
- Deliver premier provider support by answering questions via email, analyzing and resolving platform access issues, and leading initiatives to address complex provider challenges.
- Work cross-functionally with the Operations, Product, Customer Service, and Medical Affairs teams to provide recommendations and streamline provider experience processes in a fast paced environment.
- Partner with PSA team members to collaborate on complex issues, then share and scale learnings across the team and organization.
- Manage provider communication content, training, and internal resources in order to improve efficiency, compliance, and clarity for all parties.
- Identify trends and common issues impacting providers, acting quickly on urgent issues and developing long term solutions to address them.
- Develop and promote processes to facilitate streamlined work for the team and cross-functional partnerships.
- Operate autonomously to own and manage provider support operations over the weekend, understanding when leadership escalation is necessary.
- Be an extraordinary team member: low ego, high humility, and goal oriented.
You Have:
- 3-5 years of work experience in customer support, community management, or operations
- Exceptional communication skills, both written & verbal: confidently and clearly know what, when, and how to get a message across
- Self-starter aptitude and ability to work independently: at ease working in a fast-paced environment, handling multiple projects and managing competing priorities
- Technologically-savvy and able to learn new platforms quickly
- Tremendous attention to detail
Our Benefits (there are more but here are some highlights):
- Employee Stock Purchase Program
- An inclusive culture where we are always looking for improvement and cherish your input
- Great compensation package, including equity
- Unlimited PTO (10 holidays off), Mental Health days (1 day off per quarter)
- Generous Parental Leave
- High-coverage medical, dental & vision
- Mental health & wellness benefits
- Offsite team retreats
- Access to Amazon HIMS Store to order any additional equipment to ensure you have the gear you need
- Employee discounts on hims & hers & Apostrophe online products, and at the Apple Store
- $75 monthly connectivity stipend (phone/internet)
- 401k Match
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current salary range for US-based employees is
$55,000—$75,000 USD