We’re looking for a part-time customer support specialist who is friendly, professional and genuinely likes helping people. We are an innovative team with an award-winning site and top-rated product.
You’ll be the “face of our company” while providing email support to resolve issues, answer questions and guide users through using our website and apps. To be successful in this role, you should be an excellent written communicator who can build trust, accurately convey information and establish positive relationships with our users.
We’re seeking someone who is naturally curious, empathetic and enjoys going the extra mile every day. You’re a good fit for us if you’re highly detail oriented, proactive and self-motivated.
Responsibilities
- Respond to user emails in a timely, accurate and friendly manner
- Ask pertinent questions and do research to clarify and problem solve queries
- Regularly interact with our remote team to help troubleshoot and resolve issues
- Give clear, relevant explanations to educate users about us and our products
- Reply to online feedback from reviews and social media on a daily basis
- Track, analyze and report feedback from multiple sources on a daily basis
- Consistently take initiative and follow up with unresolved issues
- Recommend ideas for process and product improvements
Qualifications
- Successful online customer service experience
- Excellent email writing skills that convey genuine warmth and professionalism
- Willingness, initiative and confidence to collaborate and ask questions
- Enthusiasm for replying to email questions that may be repetitive
- Self-starter with a proactive, entrepreneurial mindset
- Ability to prioritize, stay organized and follow through
- The drive to improve processes, outcomes and overall efficiency
- An obvious passion for customer service and teamwork
- Social media, B2B and marketing skills are a bonus
We Offer
- Competitive pay based on skills and experience
- Flexible part-time hours that can accommodate parental/caretaking schedules
- Supportive, entrepreneurial company culture
- Potential to grow with us in the future
Join our team as we create the best car search engine and most innovative tools to help consumers find the best deals on great cars. We’re turning car shopping on its head by using big data analytics and proprietary algorithms to objectively analyze, score and rank millions of cars and thousands of dealers.
iSeeCars is a rapidly growing Boston area company currently seeking smart, awesome, entrepreneurial talent. If you think that’s you, please contact us at [email protected]. Be sure to let us know about your support experience, what you think excellent email support means, and why you’re interested in working with us.