Director Clinical Account Services

  • Ensures application of best practices across contracts in meeting with business process owners and other appropriate stakeholders to identify the project & aposs goals, objectives, critical success factors and success measures.
  • Works closely with Operations, Rebate and other internal departments to ensure consistent delivery of approved programs to the client and results of programs, as well as overall metrics to monitor performance of the program.
  • Ensures operations are standardized at the fullest extent possible.
  • Provides overall project coordination for the contract & aposs clinical functions.
  • Ensures revenue goals and administrative expenses are managed.
  • Develops strong relationships with key contacts at client level and contacts within Magellan that are supportive of the achievement of increased revenue goals.
  • Ensures all customers are fully satisfied with services and results.
  • Provides guidance and assistance in the coordination of implementation of new solutions and products and serves as liaison between the company and customers as needed.
  • Assists in modifying implementation approaches within budget and operational framework.


  • 8+ years of pharmacy experience.
  • 5+ years of experience in Pharmacy Benefits Management (PBM), Health plan or Medicaid clinical customer service.
  • Working knowledge of MS Office Suite and COGNOS or comparable.
  • Proven ability to plan, organize, schedule, direct, control and monitor project activities.