The Data Intake Specialist (DIS) is part of the Data Uploads Team in Client Operations. The DIS is responsible for accessing chargeback data in payment processor portals, using logical reasoning to determine how to treat the data, and uploading data into the Midigator platform.
Duties and Responsibilities:Responsibilities include, but are not limited to:Access and interpret chargeback reports from various portals for all merchant accountsUpload chargeback data into the Midigator platformMaintain spreadsheetsCommunicate with coworkers on the data intake team and on other teams regarding portal credential updates and requests for information
Skills and Attitudes:Must have proficient computer experience and knowledge in Microsoft Office/Libre OfficeAbility to maintain a high activity level on a daily basis and handle multiple prioritiesExcellent communication and organizational skillsAbility to maintain a high activity level on a daily basis in order to meet objectivesDetail-oriented with the ability to identify top priority itemsEnthusiastic and motivated individual with a serious work ethicAbility to understand the technical issues involved both in upload and processing of chargebacksStrong analytical and critical thinking skills
Requirements:High School Diploma; Bachelor’s Degree or equivalent preferredData entry experience requiredMust be fluent in EnglishMust have provable experience in Google Sheets/Docs, Microsoft Excel, and/or LibreOffice CalcExperience and knowledge of the chargeback process is a plusDetail-oriented with excellent verbal, written, interpersonal and presentation skillsStrong analytical and critical thinking skills
Perks & Benefits:Remote/flexible workspaceCollaborative work cultureMedical/dental/vision insuranceEmployer-paid life insuranceEquity after one year of employment401(k)Unlimited PTO